Variable color previews aren't showing up when selecting color

Hey all - so I got an update last week (didn’t see it until today because of the weekend), but an engineer working on this mentioned the following:

[Unfortunately] unable to repro in the “Colors” duplicate, and I am unable to try to repro in the first file since I don’t have access to the library that the variables are in (I see an empty picker). If we can get access to the file that defines these variables, that would be a great help."

Could you also provide some network logs? I can send those as well – the engineer mentioned that would be helpful to reference.

You can do this by going to help > save network log

Hey! I just sent the network log attachment in an email to support-share@figma.com!

Thank you for your efforts, appreciate it 🙂

ACK! Sorry @Nancy_Liu --can you actually send it to me as an attachment in a PM? The support-share alias is used strictly for reviewing files, and your message will likely have bounced. Sorry about that!

hi @ksn, Thanks for your help!

I just invited support-share@Figma to two files: our Color Library (not the duplicate) and a design file (just in case you need to see a production file).

Also, I will PM you the logs! thanks again

@Nancy_Liu @Tyler_Nishida Just wanted to check in before I’m away for the weekend. I see that there’s a conversation happening with Katie on our Technical Quality team, that’s getting into the weeds more regarding this.

I’m keeping this open so you can leave any other questions or replies here, but would highly recommend sending anything additional over to Katie via email.

Feel free to PM me with anything as well. Thank you both!

Thanks for your help! We are talking to Katie right now. Have a nice weekend!

I have the same issue. Was there a fix for this? 

Hey ​@Maya4 - do you use Zscaler on the device you’re using Figma with?

Hi ​@ksn is there a know fix to this issue? Even if you do not user Zscaler. Because we face this issue also:

Did anyone find a fix to this issue? We’re facing the exact same problem. It’s frustrating cause it’s making design work slow just because of this.

UPDATE: cleared caché a couple times more and it woked. Just try cleaning caché a couple more time I guess