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Victoria Wang
Victoria Wang
New Participant
September 11, 2025
Solved

Unable to re-verify my student account

  • September 11, 2025
  • 15 replies
  • 4292 views

Hello Figma Community,

I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would be

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen.

 

If anyone knows a solution that would be amazing! Thanks!

This topic has been closed for replies.
Best answer by Junko3

Hi all,
 

So sorry to hear that many of you are receiving a response from SheerID saying they’re unable to assist further with the “verification attempt limit exceeded” error when trying to verify your Higher Education status.

​@Victoria Wang – I’ve created a dedicated support ticket for your case, as we already have the necessary information from you. It has been escalated to the appropriate team. Your ticket number is: [#1511903]

 

For others who reported the same issue here — thank you for reaching out.

Unfortunately, we’re unable to take any action on your account directly via the Forum, in order to protect your personal information.

 

Instead, please contact us individually using this secure form: Submit a request

When submitting the form, please be sure to include:

  • The email address associated with the Figma account you used for Education status verification

  • A screenshot of the error message, if available

  • The response you received from SheerID regarding this issue

If you're experiencing issues with Higher Education verification but haven’t contacted SheerID yet, please reach out to their support team first before submitting the form: Contact SheerID support team 


I’ll go ahead and close this thread now. If you run into any other issues not related to this, feel free to create a new topic at any time.

 

Thanks for your understanding!

15 replies

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Figmate
Junko3Answer
Figmate
September 18, 2025

Hi all,
 

So sorry to hear that many of you are receiving a response from SheerID saying they’re unable to assist further with the “verification attempt limit exceeded” error when trying to verify your Higher Education status.

​@Victoria Wang – I’ve created a dedicated support ticket for your case, as we already have the necessary information from you. It has been escalated to the appropriate team. Your ticket number is: [#1511903]

 

For others who reported the same issue here — thank you for reaching out.

Unfortunately, we’re unable to take any action on your account directly via the Forum, in order to protect your personal information.

 

Instead, please contact us individually using this secure form: Submit a request

When submitting the form, please be sure to include:

  • The email address associated with the Figma account you used for Education status verification

  • A screenshot of the error message, if available

  • The response you received from SheerID regarding this issue

If you're experiencing issues with Higher Education verification but haven’t contacted SheerID yet, please reach out to their support team first before submitting the form: Contact SheerID support team 


I’ll go ahead and close this thread now. If you run into any other issues not related to this, feel free to create a new topic at any time.

 

Thanks for your understanding!

Victoria Wang
Victoria WangAuthor
New Participant
September 28, 2025

Hello Figma Community,

 

I’ve been trying for almost a month to solve this education re-verification but still nothing as been done. It’s been so frustrating trying to have it fixed. I started with a network error message but when I tried to re-verify again I got “verification limit exceeded”. From then on I have been going back and forth with many individuals from Figma and nothing has been solved. I’m so stressed that my account will not be verified for the 29th. Please if anyone has a solution I would love it asap. I don’t know what else to do now. Thank you!

[Merged by a moderator from ‘Can't re-verify my Education account’ on Sep 28, 2025.]

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    September 28, 2025

    Hi ​@Victoria Wang — thanks for letting us know about the error, and I’m sorry you’re still running into trouble with verification.

    I’ve merged your post with your original thread so we can keep the conversation in one place. I can see that you have a case open with the Figma for Education team, and I’ll let them know you’ve provided additional information. They’ll respond to the email tied to your account as soon as more details are available. Please keep an eye out for updates on case: 1511903.

    Additionally, a grace period has been enacted to ensure there are no disruptions to your work during this process. For more details, you can check out this announcement: Updates to our Figma Education plan.

    Thanks for your patience while the team works on this.

      Wince
      Wince
      New Member
      January 24, 2026

      Hi, I am a student and I am unable to verify my student plan. 

      it shows me about: Verification Limit Exceeded

      We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

      I also contacted with SheerID but they said “Please be advised that we're unable to process your verification request.”

       

      [This post was merged by a moderator from “Education Plan: Verification Limit Exceeded” to “Unable to re-verify my student account” on 25-Jan-2026 to consolidate related discussions.]

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      January 25, 2026

      Hi ​@Wince — thanks for reaching out and for taking the time to contact SheerID. I appreciate you sharing that context.

      I’ve moved your post into a related thread where others on the Education plan are seeing similar messages, so we can keep all of this feedback and troubleshooting in one place.

      While I can’t access or share verification details publicly, I was able to locate your request and added the information you provided to your case. Your ticket number is: 1701433, and our Education team will follow up as soon as they have more to share.

      Thanks for your patience while they take a closer look into this.

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