Unable to make payment for Figma Professional – Final amount shows $0

Hey ​@yugandhar_456 , Celine from the Community Support at Figma here! I was able to see your support case and added a follow-up note internally for visibility. I can also see that one of our Support agents has already replied to you, so when you have a chance, please check your inbox! For reference, your case number is #1987778.

From what the team found, your recent payment attempts weren't completed because the 3D Secure verification wasn't finished. This verification is required for many online card payments in India.

The agent has also asked you a few follow-up questions to help investigate further, so please reply directly to your existing support case when you can. They'll be best equipped to continue troubleshooting this with you. Thanks!

Hi Celine,

Thank you for the clarification.

I realized that I had actually received the Stripe email for the 3D Secure verification, but unfortunately I didn't notice it at the time. When I opened the email later, it showed a screen asking me to complete the verification.

Could you please let me know what I should do from here? Can I still complete the verification using that link, or do I need to initiate a new payment attempt? How can I complete the 3D secure verification

Thanks for your help!

Hi there, thanks for flagging it! I saw in the backend that the support agent has replied to you with the next steps. Please continue the conversation directly via your case as they are best equipped to handle billing issue.
(We are not able to handle billing and account issues in the Forum due to security and privacy reasons, thanks for your understanding!)

Hi Celine,

Thank you for the update. I understand.

I've already replied to my support case with the requested information and will continue the conversation there. I appreciate your assistance and for pointing me in the right direction.

Thanks again!