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Sushil
May 21, 2024
Solved

Unable to make payment - All files are locked

I am getting an error “Only active mandates can be used with PaymentIntents” while making payment.

My project is locked as I cannot edit the files. Can someone please help me from Figma team.

I have also sent a support ticket as well [#1004354] but no response from past 2 days.

Someone please help, as it’s seriously affecting me and my client’s work a lot.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
May 22, 2024

Hey @Sushil ,
Apologize for the delay in our response. The support team replied to you and send a new payment link, please check your inbox. Thank you!

11 replies

SV_TechAdmin
October 24, 2024

It’s very much appreciated, @Celine_Figma. I’ll wait for the fix. Thank you!