Unable to make payment - All files are locked

I’m facing the same issue. I have made the payment but my account is still locked. Need help, URGENTLY!!
Thanks a tot Figma team.

Hey @naga3 ,
If you haven’t already done yet, please reach out directly to the support team so they can have a look into your account by filling this form: here
Be sure to use your Figma email account, thank you!

not able to make payment. all files are locked. error “only active mandates are allowed to make payment intents”

Hey @websystems , welcome to the community! I see in our backend that our support team replied to you and send you a payment link. Please check your inbox, your tickets number are: #1077390 and #1077641. They replied to this email: websystemsxxxxxxxxxxr@gxxxl.com.

I am getting an error “Only active mandates can be used with PaymentIntents” while making payment.

My project is locked as I cannot edit the files. Can someone from the Figma team please help me?

I have also had a support ticket [ ticket [#1090449]

Someone please help, as it’s seriously affecting my business work.

Hey @Mohammed_Muzwer, thank you for reaching out! And I do understand that this is an urgent case, I can help to get this sorted asap.

I took a look at your ticket (#1090449), you’ve contacted our team on Saturday and you’ve received a reply within a few hours. Please take a look when you have a moment and let me know if you have questions.

Thank you,
Gayani

Same error while updating payment details. Raised support ticket $1101894. Please help to resolve at the earliest.

Hi @Celine_Figma, I encountered the same issue where my shared projects are either missing or locked due to a delay in payment. Unfortunately, I wasn’t aware of this since I had expected my account to auto-renew. I was unable to resolve the issue sooner due to a business trip, but I have since made the payment yesterday.

I am still awaiting the restoration of access to my projects, but it has not yet been resolved. My ticket number is #1157137, and I would greatly appreciate your assistance in resolving this matter.

Hey @SV_TechAdmin , sorry to hear this is happening. I’ve escalated your support ticket (ticket number: 1157137) to our internal team. Thanks for your patience in the meantime 🙏