The screen on my iPhone goes black when I mirror with the iOS Figma app

I’m having the same problem. Very annoying.

Any solution to this? It’s extremely annoying and time-consuming.

Any fix already? Its getting worse, cant even use the prototype app anymore now on my phone. Its getting a big issue for one of my clients, please fix it ASAP

same here… sometimes the prototype works… after fast scrolling everything black. Clients complain.

Prototypes in the Figma mobile app (iOS, v 23.15.0) crash almost every time I use the app. The screen goes completely black. When I enter the context menu (two finger press) only “Flow 1” is available. This flow does not exist in my prototype and all other flows are gone. Restarting the prototype does not work. I have to exit it and start over again.

It is super annoying. Please have a look. Thanks.

Hey @OleBerlin, sorry to hear you’re having trouble!

What device and OS are you using? Is this happening with all of your prototypes in the Figma mobile app or just this one in particular?

This is happening to me and others in my office using an iphone 14 Pro max and iOS 17.2 but it happens on all the iphones we have.

The prototype works for a bit but then it will go to the black screen and only showing 1 flow, which is actually nothing.
I think it happens after your phone has gone to sleep maybe? It’s frustrating when you’re trying to show your protoype on a Zoom or something, to say the least.

Any help would be appreciated.

Thanks for the additional context!

We’ve flagged this to our mobile team as a bug to investigate.

Does anyone have a solution for some Qual testing we’re doing on user testing, customers using Android have completed the test easily but those on iOS have had issues with moving between the user testing app and their browser are greeted with a black screen throwing our qual results off

Tried and replicated this on both safari and chrome so it’s not a browser issue

me too… highly annoying

Hi team Figma. still no solution? This is truly core functionality… it hurts.

Happening to me too. The only solution is to close Figma and re-open the prototype. Using the latest version of iOS.

Same for me, can’t test my mobile prototypes in my UX research works. Highly annoying

I looked for this on various websites including youtube and solved it using to nerve-wracking a black iPhone screen. but there are a few things you can try to fix it:-
1. Is it Out of Power?:- This might seem obvious, but a simple dead battery can cause a black screen. Plug your iPhone into a charger and wait at least 30 minutes. If it turns on, the problem is likely a drained battery.
2. Force Restart:- A forced restart can often resolve temporary glitches that might be causing the screen to stay black. Here’s how to do it depending on your iPhone model:-

• iPhone 8 or later and iPhone SE (2nd and 3rd generation): Press and quickly release the Volume Up button, then the Volume Down button, and finally press and hold the Side button until you see the Apple logo.

• iPhone 7 or iPhone 7 Plus: Press and hold both the Side button and the Volume Down button until you see the Apple logo.

• iPhone 6S or earlier and iPhone SE (1st generation): Press and hold both the Home button and the Top (or Side) button until you see the Apple logo.

3. Clean the Charging Port:- Sometimes, dust or debris in the charging port can prevent a proper connection. Try gently cleaning the port with a compressed air can.
4. Look for Physical Damage:- If your iPhone has been dropped or suffered any water damage, the screen might be malfunctioning due to hardware problems. In this case, it’s best to consult Apple Support or a certified repair service.
5. Update iOS:- An outdated iOS version can sometimes cause display issues. Back up your iPhone and then update to the latest version of iOS (Settings > General > Software Update). More assistance below.

There are a few reasons why you might be experiencing a black screen on your iPhone. Here are some steps you can try to fix it:-
1. Charge Your iPhone:- A black screen could simply indicate a dead battery. Connect your iPhone to a power source using a reliable cable and power adapter. Leave it charging for at least 30 minutes. If the battery is drained, you might not see the charging indicator right away, but give it time to power up.
2. Force Restart Your iPhone:- A forced restart can sometimes resolve minor software glitches that might be causing the black screen. The method for force restarting depends on your iPhone model.
3. Check for Physical Damage:- If your iPhone took a recent fall or got wet, the black screen could be due to physical damage. Look for any cracks on the screen or signs of water damage. In this case, you might need to take your iPhone to a professional for repair.
4. Software Update:- Outdated iOS software can sometimes cause unexpected behavior. Connect your iPhone to your computer and try updating it to the latest version using iTunes or Finder.

Was that solved for you guys? I started a project a couple weeks ago, still the same error. And btw - i don’t think anybody was talking about a iphone black screen. it is a Figma-app black screen. @tomhoodjs
I can still leave the app and restart it, but it is very annoying doing that 100+ times a day.