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anon94411069
March 23, 2023
Question

The screen on my iPhone goes black when I mirror with the iOS Figma app

  • March 23, 2023
  • 16 replies
  • 2220 views

The following procedure:
I go into the Figma app and mirror my project that I have opened in the Chrome browser. It works perfectly, the screen I selected in the browser is mirrored on the iPhone.

However, as soon as I switch the iPhone to standby (iPhone screen off) and go back to the Figma app, which remained open, the screen in the app turns black. So I have to leave the screen in the app again and restart the mirroring. Every time from scratch. This is very annoying. Am I using the product incorrectly or do we have a bug here?

iPhone XS iOS 15.4.1

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    16 replies

    Steve_Strauch
    September 16, 2023

    I’m having the same problem. Very annoying.

      Rasmus5
      September 18, 2023

      Any solution to this? It’s extremely annoying and time-consuming.

        Daan_Ginger
        Daan_Ginger
        October 4, 2023

        Any fix already? Its getting worse, cant even use the prototype app anymore now on my phone. Its getting a big issue for one of my clients, please fix it ASAP

        Jeroen1
        Jeroen1
        November 14, 2023

        same here… sometimes the prototype works… after fast scrolling everything black. Clients complain.

        OleBerlin
        OleBerlin
        November 16, 2023

        Prototypes in the Figma mobile app (iOS, v 23.15.0) crash almost every time I use the app. The screen goes completely black. When I enter the context menu (two finger press) only “Flow 1” is available. This flow does not exist in my prototype and all other flows are gone. Restarting the prototype does not work. I have to exit it and start over again.

        It is super annoying. Please have a look. Thanks.

        IMG_0882

        djv
        Figmate
        djv
        Community Support
        November 16, 2023

        Hey @OleBerlin, sorry to hear you’re having trouble!

        What device and OS are you using? Is this happening with all of your prototypes in the Figma mobile app or just this one in particular?

        AWT44
        November 28, 2023

        This is happening to me and others in my office using an iphone 14 Pro max and iOS 17.2 but it happens on all the iphones we have.

        The prototype works for a bit but then it will go to the black screen and only showing 1 flow, which is actually nothing.
        I think it happens after your phone has gone to sleep maybe? It’s frustrating when you’re trying to show your protoype on a Zoom or something, to say the least.

        Any help would be appreciated.

        djv
        Figmate
        djv
        Community Support
        November 28, 2023

        Thanks for the additional context!

        We’ve flagged this to our mobile team as a bug to investigate.

        tyrone_wade
        November 29, 2023

        Does anyone have a solution for some Qual testing we’re doing on user testing, customers using Android have completed the test easily but those on iOS have had issues with moving between the user testing app and their browser are greeted with a black screen throwing our qual results off

        Tried and replicated this on both safari and chrome so it’s not a browser issue

          Jeroen1
          Jeroen1
          November 30, 2023

          me too… highly annoying

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