Hello! I’ve already reached out to Support for this and submitted a ticket, but I wanted to post this here as well. Files from the past three (3) months have disappeared from my Figma account, many of which I regularly open and use. They are not in my deleted drafts, nor are they files that have been shared with anyone else. Here are the things I’ve already tried: Checked deleted folder - they’re not there. Adjusted filters to “Created by anyone” - nothing shows. Checked teams and sub-folders within teams - nothing. Used the search bar to find by title - nothing appears (and I name all my files, so I know how to find them). Tried logging out and logging back in - no change. Some users had the same issues in other forum posts and chalked it down to a bug that hides a bunch of files, making them appear as if deleted even though they’re not. I’ve tried just about everything and nothing can find them. Again, these files are not deleted. Any help would be appreciated, thanks! 🙂

Question

Several Files Missing from Account

Forum|Forum|2 years ago
September 20, 2024
17 replies
240 views

Hello! I’ve already reached out to Support for this and submitted a ticket, but I wanted to post this here as well.

Files from the past three (3) months have disappeared from my Figma account, many of which I regularly open and use. They are not in my deleted drafts, nor are they files that have been shared with anyone else. Here are the things I’ve already tried:

Checked deleted folder - they’re not there.
Adjusted filters to “Created by anyone” - nothing shows.
Checked teams and sub-folders within teams - nothing.
Used the search bar to find by title - nothing appears (and I name all my files, so I know how to find them).
Tried logging out and logging back in - no change.

Some users had the same issues in other forum posts and chalked it down to a bug that hides a bunch of files, making them appear as if deleted even though they’re not. I’ve tried just about everything and nothing can find them. Again, these files are not deleted.

Any help would be appreciated, thanks! 🙂

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Lee_Derca1

I am having the same problem. Most of my files just disappeared. Only 1 is still listed. I don’t see a “Drafts to Move” heading, just “Drafts.” There is nothing in Drafts. I definitely did not delete anything, I update those projects frequently and create new ones. A new Teams project that I didn’t make was created 4 days ago.

tanydourevAuthor

Just wanted to pass along an update from Support on this - they were unable to find my files, which are still considered missing in my account. There was nothing on the backend that showed any deletion of files created between the end of May and August. From this point on, Support can’t do anything more and I have nothing else to provide to them that might help.

If possible, I’d like to leave this topic open, as it seems like some users are running into the same problem and are seeking help through here. Thanks!

Lee_Derca1

I have the same problem. I posted about it below.
Also, apparently I can’t access my 1 remaining file, it says I can’t edit it and a request has been sent to “the editors.” Who are they?

djv

Community Support

Hey @Lee_Derca1, sorry to hear this happened!

I took a peek at your account associated with the same email as your forum account on the backend, and it looks like all of your files are under the Team “cal”.

As mentioned above, if your drafts/files were not associated with a team as of June, after some time, they were moved to a free Starter team. You should still be able to see your files if you’ve selected your cal team in your file browser.
Screenshot 2024-09-25 at 9.33.42 AM

Lee_Derca1

OK thanks. If “cal” is a team, why was a new one created? And we really should have had some warning before this happened.

djv

Community Support

You’re welcome, @Lee_Derca1!

As far as I can see, cal is not a new team. It’s existed since your account was first created in July 2022.

We shared a blog post about this change and this Help Center Article in early June. There should have also been some onboarding in Figma to show you about how to switch between multiple Teams.

All of this to say that any of your drafts that were not associated with a team were moved into an existing free starter team. This was your “cal” team for your account.

berlin.unleashed

New Member

Hi,

After moving my drafts as required, I noticed that many of my files have gone missing.

I’ve checked under “Recent,” “Drafts,” and “Trash,” but they are not there.

Is there a way to revert the changes or recover the missing files?

Thank you in advance for your assistance!

Best regards,

Angela

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