I have sent several support requests to Figma on their forms but have received no response or acknowledgement of my questions. Has anyone else encountered this? I have been charged for monthly FigJam seats when I pay annually and haven’t added any extra members. There is nowhere to find out what is going on.
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Hey @Cedric_Benslous , welcome to the community!
Which email address have you used to reach out to the support team? (feel free to share it via DM, or here and I will remove asap in order to protect your data). I can’t see your ticket in the backend with this email cedxxxxxxxxs@gxxxl.com. If you haven’t already, you can fill out this form: here
Additional editors are commonly added to teams when existing editors add other people into files to collaborate with “can edit” permission. To manage team roles:
- Select the admin console next to your team name on the left side of the file browser
- Navigate to the Members tab of your team page
- Set the Design role and FigJam role filters to Editors to display all billed users
- Downgrade any editor to Viewer - Restricted to remove that user from billing
This Help Center article can provide more information about this process: Manage team permissions
I also recommend having an admin set up email notifications to keep track of who has upgraded and what action led to their upgrade using the guide linked here: Get notified when people upgrade to an editor role
I hope this helps!
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