Hi,
I am facing some issues with my account and would appreciate your help.
Despite making the payment (please find the attached bill for reference), I am still unable to access the paid features of my account. It is currently showing as a free account.
I am unsure what to do next and would be grateful if you could look into this matter and resolve the issue as soon as possible.
Thank you for your support.
Sincerely,
Zuri
Hi
While I’m not able to share account-specific details here (to protect your privacy), I did take a look and can confirm that a member of our Product Support team is already on it. They’ll be following up with you directly via the email tied to your Figma account as soon as there’s an update to share.
Your case number is: 1457301. Thanks so much for your patience while we work on this, and feel free to reach out here in the forum if any other product questions come up in the meantime. 🙏🏻
Hi, Tom
I’m glad someone is working on this. I do hope they are taking this up on priority because we have some extremely irate clients threatening to not pay us because of delayed deliverables from our end because of the Figma issue.
Urgent request to expedite our case as we are a boutique agency and this would lead to a severe cash flow crunch at our end.
Could you please provide us with an eta on this at the earliest?
Best,
Surabhi
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