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I’m really frustrated to see that a payment for 10 seats of Figma was deducted from my account without my approval. I did not intend to make this purchase, and there was absolutely no authorization from my side for this charge.


I demand an immediate refund for this unauthorized transaction and request that you cancel the subscription immediately. Also, remove my card details from your system. I only purchased a single seat, yet I was wrongly charged for 10 seats last month. This is completely unacceptable, especially since my card is not supposed to be saved with you. How did this even happen?


I have already sent an email about this issue but have not received any response. I expect a prompt resolution to this matter.


Thank you for addressing this issue as soon as possible.

Hi there,


I totally get how frustrating this must be, and I’m really sorry you’re dealing with it. I see you’re in touch with our support team, and I’ve also flagged your case internally to make sure it’s getting the attention it needs.


Please keep working with them, and if there’s anything else you need, just let me know. Thanks a lot for your patience and understanding while we sort this out.


Toku

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