Hey @developer5 , sorry to hear you are having issues with your billing. This usually happens because there are added seats outside the original annual agreement.

Our support team replied to you and is waiting for your response to correct your seat numbers. Please check your inbox, your ticket number is #1164483 for your reference.

For others who may encounter a similar issue within the Organization plan, I’d recommend to check these articles:

• How to Manage billing on the Organization and Enterprise plans


• Manage Quarterly True-ups in an Organization
  
  To stay aware of upcoming true-ups, we recommend visiting the organization’s billing settings and under “Billing contacts” adding the email addresses of anyone who should know of upcoming invoices.

You also have the option to set up email notifications to receive an alert when a full seat is upgraded and/or change the default role in your organization’s admin settings from “Viewer” to “Viewer - Restricted” so that only admins can upgrade new collaborators to be paid full seats.

• Get notified when people upgrade to a full seat


• Default Roles


• Roles in Figma

Hope this clarifies!