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Question

Refund request for duplicate billing — support tickets pending

  • June 19, 2026
  • 1 reply
  • 30 views
design.pscz

Hello Figma team,

I need help with a billing/refund issue.

We have already submitted support tickets regarding possible duplicate billing, but we have not received a clear response yet.

Related support tickets:
#1961757
#1970803

The issue is:

1. We appear to have been charged monthly even though we already had an annual paid plan.
2. There also seem to be unintended annual charges related to additional accounts or teams.
3. We would like Figma to review the related billing records and confirm which charges are eligible for refund.

We can provide invoice numbers, payment screenshots, and admin account details privately if needed.

Could someone from the Figma team please help check this issue or guide us to the correct billing support channel?

Thank you.

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • June 19, 2026

    Hey ​@design.pscz, thanks for reaching out!

    I can see your support tickets have been received and I'm flagging this internally to make sure the right person picks it up and takes a proper look at your billing records.

    While you wait to hear back, it might help to understand a couple of common reasons why charges like these can appear alongside an existing annual plan:

    • Monthly charges on top of an annual subscription. If new paid seats were added after your annual plan was set up, Figma bills those separately on a monthly cycle until they're moved onto the annual subscription. The There are additional charges in my Figma bill article walks through this in detail.
    • Multiple teams or accounts. If your organisation has more than one team or workspace on a paid plan, each can generate its own invoices. You can review all active subscriptions from the Billing tab in Admin settings. The Manage payment and invoice details article is a good place to start.
    • Prorated seat charges. Adding seats mid-cycle triggers a prorated charge for the remainder of the billing period, which can show up as an unexpected line item. The Guide to billing at Figma covers how this works.

    For the specifics of your account, reviewing individual invoices, confirming what each charge relates to, and working through next steps that does need to happen over a support ticket, for privacy and security reasons. The team will be in touch to go through everything with you directly.

     

    In the meantime, if you have any questions about how Figma billing works, feel free to reply here and I'm happy to help.

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