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Malak Elkafoury
Malak Elkafoury
New Member
April 20, 2026
Question

Re-registration of deleted account

  • April 20, 2026
  • 11 replies
  • 344 views

Hi, I deleted my account because I accidentally saved my last name incorrectly and I couldn't change it to be written exactly as my student id to be verified for the educational plan, However I'm currently trying to create a new account using the same email, and it sends me a message "your request has failed".... Why is this happening? and when will be the suitable time for signing up again as I am in the run-up to a deadline, and I’ve already tried 

  • Opening an incognito/private browsing window
  • Trying a different browser
  • Switching the wifi to mobile data
  • Disable any VPNs or browser extensions                                                                                                                                                                                                                                                              as mentioned before, I hope someone from Figma can come across this as fast as possible please, thank you

11 replies

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djv
Figmate
djv
Community Support
June 16, 2026

Hi ​@AlizS, thanks for following up! 

Since some time has passed, were you ever able to re-register using your previously deleted email address? If you’re still running into the same error, to be transparent, there is actually nothing we can do manually on the backend to speed up the process. Your best option right now is to wait. 

But once 24 hours has already passed, and since you’re already opened a ticket with support, please provide your ticket number. We will do our best to get you connected with the team on priority. 

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