Re-registration of deleted account

Hi ​@Malak Elkafoury, Celyn from Figma Community Support here.

Thanks for sharing all the steps you’ve already tried, that’s really helpful.

I understand that you deleted your account to correct your name for Education verification, and now you’re running into a “your request has failed” error when trying to sign up again with the same email.

This can happen when an account has been very recently deleted, as it may take some time for that change to fully process on our end.

If you haven’t already, could you try signing up again now from a web browser and let me know if anything has changed?

Given your upcoming deadline, I’ve also gone ahead and created a support ticket for you so the team can take a closer look and help unblock this as soon as possible — your case number is #1861162.

Someone will be reaching out via email shortly, so please keep an eye on your inbox. We’ll do our best to help you get back on track quickly.

Hi, I am having this issue too.

I created an account and then deleted it because was going to sign up through an organization. Now when I try to create a new account, it hits me with the “Your request has failed”.  

Hey ​@Joey Pham , Celine from Figma here, stepping in for Celyn!
I’ve replied to you directly via your Forum post, please check directly there: 

Hi! I’m having the same problem! Could you please help me?
I sent a request and received an email with the # (help.figma.com/hc/requests/1940194).

I will be pending of the response.
Thank you in advance!
Best, Rocío.

Hey ​@rocio_eme , thanks for reaching out to us! I took a look on your case, and the support agent has replied to you. Please check your inbox when you can, thanks!

Hi Celine! How are you? I sent my response about an hour ago! Sorry for the delay! Thank you in advance! I tried to create the account today but it still doesn’t work. Thank you!

Hey ​@rocio_eme , I am good, and you? I can see in the backend that the support agent confirmed that your Figma account was successfully created today. 🙌🏼
If you are still having issues, feel free to reply directly to your support ticket for further investigation, thank you!

Hey! I’m experiencing the same issue. I cannot re-register with the same e-mail address (deleted recently.) Even from an incognito window (Chrome), or a different browser (Safari) it doesn’t help and says the same error message “Your request has failed”. Could you look into this? Thank you!

Hi ​@AlizS, I'm sorry to hear you're running into the same issue. I understand you're trying to create a new account using an email address that was recently associated with a deleted account, but you're still seeing the "Your request has failed" message even after trying different browsers and an incognito window.

In some cases, when an account has been recently deleted, it can take a little time for that change to fully process on our end. Could you try again after 24 hours? That usually gives enough time for everything to clear, and you should then be able to reuse the same email address.

Should the issue continue after 24 hours, please submit a bug report through the Support Hub by following these steps:

Support Hub → Start a chat → Type "Report a bug, cannot create account" → Press Enter and follow the prompts.

When you submit the report, please also include the email address you're trying to use so the team can take a closer look.

Thank you for your patience, and I hope you're able to get back up and running soon!

hey ​@Celyn_L thank you for your reply. I would need to create the account very urgently, unfortunately I cannot wait 24 hours. I have opened a ticket in the troubleshoot method you mentioned. Can you look into this further? Thank you.

Hi ​@AlizS, thanks for following up! 

Since some time has passed, were you ever able to re-register using your previously deleted email address? If you’re still running into the same error, to be transparent, there is actually nothing we can do manually on the backend to speed up the process. Your best option right now is to wait. 

But once 24 hours has already passed, and since you’re already opened a ticket with support, please provide your ticket number. We will do our best to get you connected with the team on priority.