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Question

Re-registration of deleted account

  • April 20, 2026
  • 1 reply
  • 68 views
Malak Elkafoury

Hi, I deleted my account because I accidentally saved my last name incorrectly and I couldn't change it to be written exactly as my student id to be verified for the educational plan, However I'm currently trying to create a new account using the same email, and it sends me a message "your request has failed".... Why is this happening? and when will be the suitable time for signing up again as I am in the run-up to a deadline, and I’ve already tried 

  • Opening an incognito/private browsing window
  • Trying a different browser
  • Switching the wifi to mobile data
  • Disable any VPNs or browser extensions                                                                                                                                                                                                                                                              as mentioned before, I hope someone from Figma can come across this as fast as possible please, thank you

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • April 21, 2026

Hi ​@Malak Elkafoury, Celyn from Figma Community Support here.

Thanks for sharing all the steps you’ve already tried, that’s really helpful.

I understand that you deleted your account to correct your name for Education verification, and now you’re running into a “your request has failed” error when trying to sign up again with the same email.

This can happen when an account has been very recently deleted, as it may take some time for that change to fully process on our end.

If you haven’t already, could you try signing up again now from a web browser and let me know if anything has changed?

Given your upcoming deadline, I’ve also gone ahead and created a support ticket for you so the team can take a closer look and help unblock this as soon as possible — your case number is #1861162.

Someone will be reaching out via email shortly, so please keep an eye on your inbox. We’ll do our best to help you get back on track quickly.

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