Prototype not loading in Google Chrome

Hey @David_Billings, thanks for sharing these details.
Can you let me know if the same issue occurs in an incognito window? Or have you test it our in a different browser (Figma supports Safari, Microsoft Edge and Firefox)?
Please do reach out to our support team via this form. They can investigate further what’s causing your issue.
If possible please to share a link to your prototype with me I can test this on my end.

Our clients can’t load our prototype links for the past few weeks. It’s been frustrating because we cannot expect our clients to troubleshoot their own browsers to view prototypes. This is a complete failure of Figma and is hurting our business as a vendor. Please fix issue asap.

Hey @Melody_Yung,
I understand how frustrating and stressful this situation must be for you and your clients, especially when it’s impacting your business.
I’ve flagged this internally with the team, and we’re ready to help get this resolved as quickly as possible.

To investigate the problem thoroughly, we need a bit more information. This will help us pinpoint the exact cause and find the right solution:

• Console logs capturing the error will show us what’s happening behind the scenes when the link is loaded.
• A screenshot of what your clients are seeing will help us understand whether there’s an error message or if it’s just stuck on the loading screen.
• Browser details will help us determine if it’s a universal issue or tied to a specific browser.

We want to make sure this gets resolved efficiently, and having these details will allow us to identify the problem much faster. If you prefer, you can also reach out directly to our support team through this link: ​https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233, and they can assist you further.

Appreciate the help while we work on getting this fixed.

This is a huge problem and I feel like there are enough people on this thread to establish that this is a Figma - not an individual issue. My company just sent out 20 presentation decks to important clients and we now have no idea whether those clients will be able to load them or not.
Bottom line:
1 - This is issue is specific to 1 browser - Chrome.
2 - When trying to open, it just gets stuck on the loading screen.
3- Deleting Figma cookies within Chrome generally solves the issue for most of the people in this thread (including me) but we cannot go around asking recipients of prototypes to do the same.
This is a really big deal. We need to be able to trust Figma. I urge you to put this issue to the top of your priority list.

I’m having the same issue. Only incognito mode resolves this. This bug has been lingering for years and causing much frustration to me and my stakeholders.
My company even pay Organization plan for Figma. What do we get :-/

The following solution proposed by [Ajaya_Bajracharya] worked for me:

Navigate to Settings > Privacy and Security > Third Party Cookies > See all site data and permissions, then clear the cookies related to Figma> Restart Browser.

I cannot work with Chrome + figma

Or Figma Mac App (same loading issue with Chrome)

I clean everything cookies third party libraries, extensions, I change Angle Flag, applied everything not working

I only can use Figma with Safari which is annoying switch and see if Safari can load the Figma prototypes links…

I have MAC M2 with everything updated until now.

Hi there! This has been an issue for a number of years now. Unfortunately it is unreasonable to ask clients, or even internal team members for that matter, to “try opening in an incognito window.” I am commenting in this forum in an attempt to keep the ball rolling on finding a concrete solution.

Hey everyone,

I’m working closely with Gayani, and we’re sorry to hear that some of you are still experiencing this issue!

Since certain workarounds have helped some users, and we are not able to replicate this issue on our end, as Gayani mentioned, please try these troubleshooting steps first:

• Clear your cache
• Update to the latest browser version
• Ensure WebGL is installed and enabled
• Check if the issue persists after disabling any browser extensions

Please also check our guide for more information: How do I configure my browser for Figma?

If the issue persists, we’d like to investigate further with you directly to get to the bottom of it. Your input is invaluable in helping us improve Figma. Please fill out this form directly: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374 Thanks!