Prototype (Fill Screen) - Graphics Blurry

Hey @Anders_Ortegren! I’ve also submitted a support ticket on your behalf. Your ticket number is #1025806, for reference.
Please also share a copy of your file and invite support-share@figma.com with “can edit” permission so our support team can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Hey @Mark_Jackson-Weaver, I’ve submitted a support ticket on your behalf, this is your ticket number: #1025810. Our team would need more information on this issue to investigate further:

1. Is this happening in the desktop app, in the browser or both?
2. Can you also confirm if you are using the latest OS and what version you are on?
3. Are you only seeing the blurriness on a specific file and font size only or is it happening across other files?
4. Does this happen across other sites or programs as well?
5. Have you tried restarting your device?

If possible please provide a direct link to the file, and invite support-share@figma.com with “can edit” permission so they can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

Same here! But for me it is only happening when running prototype in presentation mode and make it full screen on external display, in my case it is regular office monitor from Dell

• some part become blurry and pixelated and other part crystal sharp on the same screen
• while other screens are completely blurry and become sharp only during Smart Animation for a brief period of time

This issue is frustrating because we are doing demos of product suite to prospect customers using Figma prototype. When running prototype from macbook everything is fine, but I can’t control what screen team is going to use to show demo.

I’ve done this thank you and replied to the support email with these details 🙂

Hey @Alex_Masliiev, thanks for reaching out and I understand your frustration!
I’ve submitted a support ticket on your behalf. Your ticket number is #1027032, for reference.
If possible also share a copy of your file and invite support-share@figma.com with “can edit” permission so our support team can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Same issues for me in the Figma app on Mac. I’m on an iMac 27" from 2019.

None of the things above solve anything.

The strange thing is that some things are sharp but some images and texts get low resolution only in the fullscreen mode.

Hi, I have the same problem.
Using macOS Sonoma 14.5,
My displays are LG 27UL850-W (3840x2160) and Apple Studio Display (5120x2880).
Both occur when scaling to 2560x1440 from macOS display settings.
LG monitors are available in dot-by-dot (3840x2160) to work around this issue.
But, Apple Studio Display cannot be used in dot-by-dot.

Attached is a screenshot taken with the LG monitor. I hope it will be fixed 😊

Hey everyone, thank you for sharing these information with us. I am going to forward it to the teams.

I’ve had a look into the support tickets from the previous users who flagged this issue and it looks like the engineers weren’t able to pinpointed the exact cause of the issue yet. As of now, we don’t have an immediate solution in place.

To be transparent, the engineers cannot investigate this matter further at the moment. Please know that we understand how this situation is affecting your work, and we sincerely apologize for any inconvenience caused.

I’ll make sure to reach out and let you know if there is any progress.

Thank you!

Think I have the solution, but really we need a workaround.

This problem is resolved if you disable HiDPI on Mac. I was able to do this using ‘Better Display’ app.

Hi.
Have the same problem and just installed BetterDisplay, but can’t fine where to change which settings. Can some one guide me. Do need the sharp displaying for my presentations as a type designer. There a blurry presentation is simply nothing worth at all.