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Isobel1
June 6, 2024
Question

Prototype (Fill Screen) - Graphics Blurry

  • June 6, 2024
  • 24 replies
  • 1710 views

Hi! I was wondering if anyone could help with this issue please? When I try to view a prototype in Full Screen, the graphics become blurry (I’ve attached an image of the problem). If it’s not in full screen, the graphics are perfectly fine. I’m encountering this problem in Chrome and in the Desktop App. I’m working on a 27-inch iMac 2020. I’ve checked my internet connection and checked my pixel preview is disabled. When I present prototypes to clients, it’s frustrating when the graphics appear so fuzzy. Is anyone else encountering this or know of a fix please? Thanks!

This topic has been closed for replies.

24 replies

June 7, 2024

Yep, I have the same issue. Graphics are crystal clear in prototype mode, but when I go to full screen everything gets super pixelated. It’s really frustrating because I’m trying to present to clients and I can either have my graphics clear surrounded by the Figma UI, or I can have blurry graphics by themselves.

Anders_Ortegren
June 10, 2024

Plus one on this!

Isobel1
Isobel1Author
June 10, 2024

This is the exact same problem I’m experiencing - I’ve not found a solution yet but did notice that I wasn’t having this issue on my MacBook. The problem only occurs on my iMac which is strange. If anyone finds a solution, please let me know as I’m having to present websites to clients surrounded by the Figma UI and it looks really unprofessional.

Gayani_S
Figmate
Community Support
June 10, 2024

Hey everyone, this seems odd 🤔

I would need more information on this issue to reach out to the teams internally and investigate futher.

  1. Is this happening in the desktop app, in the browser or both?

  2. Can you also confirm if you are using the latest OS and what version you are on?

  3. Are you only seeing the blurriness on a specific file and font size only or is it happening across other files?

  4. Does this happen across other sites or programs as well?

  5. Have you tried restarting your device?

Thanks in advance!

Isobel1
Isobel1Author
June 11, 2024

Hi!

  1. It’s happening in the browser and desktop app

  2. Yes I’m using Mac OS Sonoma 14.5

  3. I’m seeing it on all files and font sizes, specifically when I put my prototype into full screen mode - at any other size it’s fine

  4. This is just happening on Figma

  5. Yes and this hasn’t fixed the issue

Thank you!

Anders_Ortegren
June 11, 2024

Hey,

  • I tried only desktop
  • Using a Macbook Air (closed) with an external screen
  • Using latest os (Sonoma 14.5)
  • All screen, when i use toggle fill screen (Z) in full screen mode
  • Only Figma
  • Tried restarting
  • I used an external TV to present yesterday where the problem was not present
  • Attaching screenshot from my LG-screen of the issue

Gayani_S
Figmate
Community Support
June 11, 2024

Thank you so much for the help!
I’ve just flagged this internally with the team, will get back to you once I get more information. Appreciate your patience in the meantime!

Carlos_silva
New Member
June 12, 2024

Hello Everyone.
I had the same issue.
Seems to be resolved when I set my screen resolution to the max - makes me thing it is some resolution interpolation related issue.
hope it helps 🙂
Screenshot 2024-06-12 at 16.07.42

Isobel1
Isobel1Author
June 12, 2024

Thank you for the advice @Carlos_silva 🙂

I’ve just changed my resolution settings, but I’m still having the same problem in my Figma prototypes. Thank you for the help though!

Gayani_S
Figmate
Community Support
June 12, 2024

Hey @Isobel1, thanks for confirming this! I’ve just submitted a support ticket on your behalf. Your ticket number is #1025791, for your reference. Our team will to investigate further on this. Can you provide a direct link to the file to our support team, and invite support-share@figma.com with “can edit” permission so they can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.