Solved

Do not receive verification email

Forum|Forum|2 years ago
September 13, 2024
9 replies
1766 views

I waited the verification email for new account, but don’t receive it.
I checked it in the inbox and junk, but don’t receive it.
I clicked on the “Let’s resend it”, but i don’t get any email verification button and email from Figma .

Please check this issue and let me know how to fix it.

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Best answer by Celine_

Hi there, thanks for reaching out to us!
I see in the backend that the Enterprise support team replied to you and is waiting for your response. (It looks like the email address rejected one of our past messages, and this has led to us putting a hold on sending you future messages. The support removed that hold now) Please continue the conversation via email to get further assistance. Your ticket number is 1121806. Thank you!

Celine_Solution

Community Support

Hi there, thanks for reaching out to us!
I see in the backend that the Enterprise support team replied to you and is waiting for your response. (It looks like the email address rejected one of our past messages, and this has led to us putting a hold on sending you future messages. The support removed that hold now) Please continue the conversation via email to get further assistance. Your ticket number is 1121806. Thank you!

Jordon

I’m stuck in this loop, as well!

djv

Community Support

Hey Jordon, sorry to hear this!

It look like emails are being successfully delivered to you on our end with the email address associated with your forum account.

Are you trying to verify another Figma account associated with a different email address?

Jordon

Yes, i am trying to add an account dev@d******o.io however, no emails are coming through, and there is no other way to create an account and authenticate it that’s not via email.

djv

Community Support

Thanks, @Jordon!

It looks like your email address rejected one of our past messages, so this led to us putting a hold on sending you any future messages.

We’ve removed that hold now — can you try verifying your email again? Please let us know how it goes!

Thorie

Hi Figma support. I believe I have the same issue as @Jordon. I do not receive a verification email using single sign-on and believe it’s due to too many failed attempts.

Can someone contact me directly to support? I am trying to verify a separate email than the one I am using to post this comment.

djv

Community Support

Hey @Thorie, sorry for the trouble!

We’re not able to reach out to users directly via email in the same manner as direct support. We primarily use the emails associated with your forum accounts to find your Figma account on the back end.

It looks like you’ve never reached out to support using the email associated with your forum account either.

Can you please provide the email you’re trying to verify via DM, so we can take a look at what’s happening with your email verification?

Thorie

Hi! Thanks for your response. It looks like I am only on a starter plan so can’t reach out via dm. To be clear, I reached out via the link you sent. Is there any other way I can securely provide the email?

Gayani_S

Community Support

Hey @Thorie, I’ve taken over this case and have created a support ticket on your behalf using the email associated with your forum account. Your ticket number is #1157474 for reference.

Our support team should be in touch within 24 hours, though it’s usually faster under normal circumstances. However, due to increased contact volume, there might be a slight delay.

Let me know if you need anything else in the meantime! Thank you for your patience, and we’ll work to get this sorted out quickly.

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