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Faye_Stover
Faye_Stover
August 19, 2024
Solved

Lost Files

  • August 19, 2024
  • 22 replies
  • 1016 views

I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio

and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions.

This project was definetly used through this email so im confused. I dont know if any other files got lost, but this is a case study for my portflio and a really important project to me so I hope you can help me recover it.

This topic has been closed for replies.
Best answer by Celine_

Hey @Faye_Stover ,
The support team replied to you. It looks like the file was in a deleted Starter team. The support team restored the team, and that permitted access to the file.
Please check your inbox, your ticket number is 1096670. Thank you!

22 replies

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Emman_Delgado
Emman_Delgado
New Member
November 17, 2025

Hi ​@djv ​@Celine_ Badly need your help guys, huhuhuh Same scenario here my file was also permanently deleted and I need it that by tomorrow. can someone escalate my ID #1602874

Here is the file “Rakugaki”
https://www.figma.com/design/Ikhi7cKgGAr631XSoXdacz/RAKUGAKI-CENTRAL?node-id=1-62&t=9dMnYZy9qFSgxb34-1

I already contact support but no one pickup my ticket. 

 

Pleaseeeeee. huhuh

Celine_
Figmate
Celine_
Community Support
November 17, 2025

Hey ​@Emman_Delgado , thanks for reaching out to us!
I can confirm that your ticket #1602874 is already with our support team, and someone is actively looking into it! 🙂 
(No need to create another request, they’ll review your case and get back to you as soon as possible.) Thanks for your patience in the meantime!

Update: The support team replied to you, please check your inbox when you can.

 

I’ve gone ahead and closed the topic here as all the cases have been answered. 
For others who are running into trouble, please create a new topic, thank you!

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