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I had a Figma account registered with this some email address. Unfortunately, I have lost access to that email account.

After the recent Figma update, when I try to log in, it asks me not only for my username and password but also for an access code that is sent to my email. Since I no longer have access to that email, I can’t enter the code and therefore can’t log in to my Figma account.

As a result, I’ve lost access to all my files and projects, which are extremely important for my work. I’m really worried because I need them urgently to continue working.

Could someone please tell me how to recover access to my account or transfer my files to a new email address?

Thank you so much for your help — this is very important to me.

​@Tom Reem  ​@Celine_ 

Hi ​@olgakhramenko - I understand the urgency in needing to access your work. To start, I must emphasize that the moderation team here on the forum is not, and cannot, make any changes to accounts via the forum. This is for both privacy and security reasons.

Since your projects are housed under a Figma account you can no longer access, you’ll need to have someone on our support team assist you via email.

I do see that one of our agents, Nancy, sent a message to you. This was recent (actually right before I’m posting this response).

Can you please check to see if you did not receive that reply?

​@ksn

I’ve already answered Nancy to Identity Verification process questions.

Waiting for reply

Thanks

No problem!  Thanks for confirming.

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