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olgakhramenko
olgakhramenko
New Participant
October 17, 2025
Question

Lost access to my previous Figma account (urgent)

  • October 17, 2025
  • 13 replies
  • 817 views

I had a Figma account registered with this some email address. Unfortunately, I have lost access to that email account.

After the recent Figma update, when I try to log in, it asks me not only for my username and password but also for an access code that is sent to my email. Since I no longer have access to that email, I can’t enter the code and therefore can’t log in to my Figma account.

As a result, I’ve lost access to all my files and projects, which are extremely important for my work. I’m really worried because I need them urgently to continue working.

Could someone please tell me how to recover access to my account or transfer my files to a new email address?

Thank you so much for your help — this is very important to me.

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olgakhramenko
olgakhramenkoAuthor
New Participant
October 21, 2025

​@Tom Reem ​@ksn 

Update:

At this point, it honestly feels like Figma is making a joke out of me.
I’ve been trying to restore my account for four days, and I’ve done everything Support asked — I even paid for a plan just to be able to contact Support.

They told me to reach out to my previous company because my account was linked to their domain.
I did that — the company reactivated my old email. But now, I still can’t get the verification code from Figma, even though emails from other senders arrive normally.

This is completely absurd. I’ve spent money, time, and energy, and I’m still locked out of my own files.
All my important work is in that account — I need this resolved immediately.

— Olga

olgakhramenko
olgakhramenkoAuthor
New Participant
October 21, 2025

Update:

the issue is solved, thanks!

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    October 22, 2025

    Hi ​@olgakhramenko — just catching up here, and I want to apologize for keeping you waiting. Thank you for keeping us in the loop and for your patience while this was being sorted out. I completely understand how stressful it must’ve been to lose access, and I’m really glad to hear things are now resolved.

    I’ll be passing your experience along to the appropriate teams so we can continue improving on our side. Thanks again for sticking with us through this — and please don’t hesitate to reach out if anything else comes up.

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