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Vanessa_Traub
Vanessa_Traub
April 28, 2023
Solved

Is this a legit survey request? Or spam?

  • April 28, 2023
  • 22 replies
  • 3352 views

Hi! I was wondering if the latest email I’ve got from “figma” is a real survey request or if it is just spam. I’ve attached a screenshot below.

image

This topic has been closed for replies.
Best answer by djv

Hey @Vanessa_Traub,

This is a real survey request from Jeff on our Research team.

A good rule of thumb to follow is if the email is coming from @figma.com, it is legit.

The reason for the lack of imaging or an email template, is that these come directly from the Research team for a chosen few users. There’s no major involvement from our email marketing or transactional teams to build and/or send out mass emails.

22 replies

djv
Figmate
djvAnswer
Community Support
April 28, 2023

Hey @Vanessa_Traub,

This is a real survey request from Jeff on our Research team.

A good rule of thumb to follow is if the email is coming from @figma.com, it is legit.

The reason for the lack of imaging or an email template, is that these come directly from the Research team for a chosen few users. There’s no major involvement from our email marketing or transactional teams to build and/or send out mass emails.

Jordan_Fenty
Jordan_Fenty
September 12, 2023

Hello I received this email from Figma about a survey. I wanted to know if this was actually from the company or a fake. Thank You!

IMG_8080

Josh
Josh
Former Community Manager
September 12, 2023

Hey there @Jordan_Fenty welcome to the forum! Yes, I can confirm that this is a legitimate email from our research team here at Figma!

EdiR
EdiR
October 3, 2023

Received the same and was wandering too and google search led me here. This really looks exactly like a low tier spam/phishing email!

I think you REALLY need to update your email-templates… 😆

    Shilpa_Yajaman
    October 30, 2023

    I got this email today, is this legit or spam?

    Screenshot 2023-10-30 at 12.52.08 PM

      DrossDesign
      DrossDesign
      New Participant
      October 31, 2023

      I got the same one. The first screenshot in the thread is from “research@figma.com”, ours are from “research-surveys@figma.com”. I’m going to echo the sentiment of EdiR, these really do look like scam emails and there are plenty of threads on here, reddit, etc all asking about it.

      There’s an easy way to fix this. These need to tell people to check their Figma accounts for a notification instead of including a link in a sketchy picture-less email 😁

      Cheers!

        Berke_Atropat
        November 1, 2023

        I also received one from research-surveys@figma.com, did you fill yours out? Any updates if it‘s also a real one?

        Babicz
        Babicz
        November 1, 2023

        Hi, I have received this email and I’m wondering is it from real Figma team or some fake thing? I did a research on this forum and I came to the conclusion that every legit email is from research@figma.com, mine is from research-surveys@figma.com.

        image

        Jacques_Schaeken
        November 1, 2023

        I filled mine out, the survey seemed detailed enough to the point that scammers wouldn’t put that much effort into it. (Especially compared to the level of effort in the email design)

        y_toku
        Figmate
        y_toku
        Community Support
        November 2, 2023

        Hi there, thanks for reaching out. I checked with our internal team and they confirmed it’s legit. My apology for the confusion!

        Thanks,
        Toku

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