Is there anyone working at FIGMA? It’s impossible to contact the support and sales teams!

Hi ​@Gayani_S I also would like some feedback. The company I work for is looking to upgrade to an Organizational plan. we’ve reached out many times with no reply.

 

Hey, it’s still happening, we are not sure if the whole figma support team is on winter holiday, but we had like 3 reported issues and it has been more than a week now and no response. We have the professional subscription and it is time sensitive issues we are having regarding a file.

Can anyone let us know what is happening or if figma support working as it should? Looking at the previous messages it looks concerning.

This is all the feedback we get from figma, no confirmation email or ticket nr.

Hey ​@Tünde , 
Sorry to hear you haven’t be able to reach out to the support team. I can’t see your support ticket in our back end (I checked with your Figma email account associated with the Forum).
Please make sure to use this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 and ensure to use your Figma email account. (Feel also free to DM directly with your email address if it is not working. I can create a support ticket on your behalf). Thank you!

Hi ​@Kilo Johnson, I’m so sorry to hear that our team hasn’t gotten back to you yet, thank you for bringing this to my attention! I’d love to help get this resolved for you as soon as possible. Could you please send me a DM with the email address you used to reach out to our sales team and your organization’s name? I’ll investigate internally right away.

Looking forward to assisting you!

Hi I’m having the same issue. I completed the contact form Jan 16th regarding pricing with no response or confirmation. I also called and left a message on the support number. Our team is looking to setup a license and we have not been able to contact anyone. 

Hey ​@Justin Hilton, sorry you're experiencing this issue.

Have you used this sales form to reach out? →https://www.figma.com/contact/ 

If you've already submitted it, as Gayani mentioned, could you DM me the email address you used and your organization’s name? This will help us investigate internally. Thanks!

I’m having the same issue. We’re trying to give Figma a significant increase in monthly dues and I can’t get anyone to respond to my contact requests. Very annoying.

I have submitted several requests to talk to a sales representative, but have had no response. I’m also looking to increase my licensing. Please advise on who I can get some help.

Hey ​@Ethan Kennelly, I’m really sorry you haven’t heard back from our sales team yet! I’m escalating this internally right away to make sure someone reaches out to you as soon as possible.

I appreciate your patience, and I’ll keep an eye on this to ensure you get the help you need. Let me know if there’s anything else I can do in the meantime!

Hi ​@Gayani_S, I have still not received an email or communication from the sales team. Is there a number I can call them directly?