Hey @Lori_Weiss, apologies that you haven’t heard back from us yet! I’ll able to escalate this internally with the team.

I’ve just checked and wasn’t able to find a support ticket. Can you please give me your ticket number from your support ticket? Or DM me your email address you used to contact our sales team please?

Hi Gayani, I did not get a ticket number, but I am trying to reach

Hi Gayani, I did not get a ticket number for my support ticket but I am trying to figure out whether or not I need to purchase “design seats” if I am just using the whiteboard tool. I use the FigJam for tutoring. How do I DM on here?

Thanks, Lori

Hey @Lori_Weiss, thanks for confirming!

I’ve just send you a DM. Please take a look when you have a moment.

Thanks,
Gayani

I am having the same issue, I need to contact someone on the support team. I had our account admin is no longer working for our organization and we need a new admin to be added with new payment information.

I have submitted a ticket.

Hey @Morgan_Burns, thanks for reaching out! I found your support ticket (#1151384) and will flag it internally to make sure it’s on our team’s radar.

Typically, our support team responds within 24 hours, though they often get back even sooner. Just a heads-up—we’re currently experiencing a high volume of requests, so there might be a slight delay. Rest assured, someone will be in touch with you as soon as possible.

We appreciate your patience!

Hoping to get some feedback soon if possible. Have not received contact from support team yet.

Hey @Morgan_Burns, I took a look at your support ticket, and it seems the team is actively working on resolving your issue. It looks like they’ve also sent you a reply, so when you have a moment, please check your inbox for their response.

Let me know if you need anything else in the meantime!

It was quite funny to find this thread, because I’ve been trying to contact Figma sales for the last three (or four?) months. I even tried to creating a support ticket, and they promised to forward my request to their sales team… but still no luck.

Is there any change to contact sales? I’d like to switch to the Org plan. It looks like Figma fired their sales team.

Hey @vlad_pko, thank you for reaching out!
I’m so sorry to hear you’ve had such a frustrating experience reaching our sales team. If you could share the email address you used to contact them, I’ll make sure to connect you directly with our sales team to get things moving. Feel free to send me a DM with your email address.

Apologies again for the delay, I’ll do my best to get this sorted so you can make the switch to the Org plan!

Hi ​@Gayani_S I also would like some feedback. The company I work for is looking to upgrade to an Organizational plan. we’ve reached out many times with no reply.

 

Hey, it’s still happening, we are not sure if the whole figma support team is on winter holiday, but we had like 3 reported issues and it has been more than a week now and no response. We have the professional subscription and it is time sensitive issues we are having regarding a file.

Can anyone let us know what is happening or if figma support working as it should? Looking at the previous messages it looks concerning.

This is all the feedback we get from figma, no confirmation email or ticket nr.

Hey ​@Tünde , 
Sorry to hear you haven’t be able to reach out to the support team. I can’t see your support ticket in our back end (I checked with your Figma email account associated with the Forum).
Please make sure to use this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714 and ensure to use your Figma email account. (Feel also free to DM directly with your email address if it is not working. I can create a support ticket on your behalf). Thank you!

Hi ​@Kilo Johnson, I’m so sorry to hear that our team hasn’t gotten back to you yet, thank you for bringing this to my attention! I’d love to help get this resolved for you as soon as possible. Could you please send me a DM with the email address you used to reach out to our sales team and your organization’s name? I’ll investigate internally right away.

Looking forward to assisting you!

Hi I’m having the same issue. I completed the contact form Jan 16th regarding pricing with no response or confirmation. I also called and left a message on the support number. Our team is looking to setup a license and we have not been able to contact anyone. 

Hey ​@Justin Hilton, sorry you're experiencing this issue.

Have you used this sales form to reach out? →https://www.figma.com/contact/ 

If you've already submitted it, as Gayani mentioned, could you DM me the email address you used and your organization’s name? This will help us investigate internally. Thanks!

I’m having the same issue. We’re trying to give Figma a significant increase in monthly dues and I can’t get anyone to respond to my contact requests. Very annoying.

I have submitted several requests to talk to a sales representative, but have had no response. I’m also looking to increase my licensing. Please advise on who I can get some help.

Hey ​@Ethan Kennelly, I’m really sorry you haven’t heard back from our sales team yet! I’m escalating this internally right away to make sure someone reaches out to you as soon as possible.

I appreciate your patience, and I’ll keep an eye on this to ensure you get the help you need. Let me know if there’s anything else I can do in the meantime!

Hi ​@Gayani_S, I have still not received an email or communication from the sales team. Is there a number I can call them directly? 

This is absolutely mind boggling. Figma has people lined up to give them money and nobody can be bothered to figure out how to take it. SMH

I’ve been trying to get someone to get me into my paid Org account for the past week!!! How have people been able to get assistance from Figma? 

Hey ​@Ackeem Evans, I’m really sorry it’s taken this long to get back to you—and I completely understand how frustrating this must be. 

Thank you for your patience so far. I want to make sure this gets sorted for you as soon as possible. Could you please confirm whether you were able to get in touch with our sales team at any point? If not I’ll escalate this internally right away to get you the support you need.

Again, really sorry for the delay here. I’ll make sure this gets prioritised from our side.

Hi ​@Ethan Kennelly , thanks again for following up—and I’m really sorry you’ve had to wait this long without a response. 

I want to make sure you got the support you need. Could you confirm if the sales team has reached out to you? Unfortunately we don’t have a direct phone number to share.

If there’s anything else that’s still unresolved or if there’s more context you’d like me to pass along, please let me know. 

Hi all - I wanted to drop an update here to let everyone know that I will be closing this topic.

If you come across this topic and need similar assistance regarding sales: please create a new topic and we’ll be happy to help in those. Each billing/subscription is unique to each organization, so that will allow us to help you faster.

Thank you!