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Question

I have two questions regarding our Organization plan billing

  • June 16, 2026
  • 4 replies
  • 40 views
數位訊息分析組-管理

I have two questions regarding our Organization plan billing:

First, on the Invoices page I see a Quarterly invoice due September 15, 2026 with an "Upcoming" status. However, our plan shows as annual with a renewal date of June 15, 2027, and the annual invoice for June 15, 2026 has already been paid. Could you clarify what this September 15 quarterly invoice is for, and why it's being generated in addition to our annual plan?

Second, we purchased 12 seats by card, but the Overview shows 13 Paid seats. Could you confirm how this extra seat is being calculated? Is there an additional charge for it, and is it related to the September 15 invoice mentioned above?

    4 replies

    Jaycee Lewis
    Figmate

    Hi, ​@數位訊息分析組-管理 👋 Thanks for your questions. In this case, we cannot discuss billing specifics in the forum. I located the support ticket you opened, increased the urgency on it, and flagged it to my internal resources to expedite its review. Please keep an eye on your email for the replies (ID 1965712). Let me know how else I can be of assistance — Jaycee

    數位訊息分析組-管理

    Could you cc me another email (redacted by the moderator due to PII) or open the ticket

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 17, 2026

    Hi ​@數位訊息分析組-管理, Celyn here stepping in for ​@Jaycee Lewis.

    Just a quick heads-up that I’ve redacted the personal information from your post to help protect your privacy.

    I was also able to locate your support ticket (#1965712) and can confirm that the team has already reached out to you there. I've gone ahead and passed along your latest request to the team on the ticket as well.

    Please continue the conversation directly through your ticket, and the team will assist you from there.

    Thanks! 

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • June 18, 2026

    Hi ​@數位訊息分析組-管理, I’ve passed your request along to the team and wanted to share an update.

    To help protect the privacy and security of our customers, we're only able to discuss organization-specific details with users who are members of that organization and authorized to access that information.

    Because of that, we're unable to add an email address that isn't associated with the organization to the support conversation.

    If there's an organization admin or another authorized member who needs to be involved, they're welcome to reach out directly using an email address associated with the organization and the team will be happy to assist further.

    Thanks for your understanding, and please let us know if there's anything else we can help with.

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