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Question

I have two questions regarding our Organization plan billing

  • June 16, 2026
  • 2 replies
  • 4 views

數位訊息分析組-管理

I have two questions regarding our Organization plan billing:

First, on the Invoices page I see a Quarterly invoice due September 15, 2026 with an "Upcoming" status. However, our plan shows as annual with a renewal date of June 15, 2027, and the annual invoice for June 15, 2026 has already been paid. Could you clarify what this September 15 quarterly invoice is for, and why it's being generated in addition to our annual plan?

Second, we purchased 12 seats by card, but the Overview shows 13 Paid seats. Could you confirm how this extra seat is being calculated? Is there an additional charge for it, and is it related to the September 15 invoice mentioned above?

2 replies

Jaycee Lewis
Figmate

Hi, ​@數位訊息分析組-管理 👋 Thanks for your questions. In this case, we cannot discuss billing specifics in the forum. I located the support ticket you opened, increased the urgency on it, and flagged it to my internal resources to expedite its review. Please keep an eye on your email for the replies (ID 1965712). Let me know how else I can be of assistance — Jaycee


數位訊息分析組-管理

Could you cc me another email  a3261478@gmail.com or open the ticket