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I cancelled my subscription but still got charged

  • June 18, 2026
  • 3 replies
  • 31 views
Jho Valiente

I cancelled my subscription a week ago, but I was still charged. My Figma account clearly shows that I’m on the Free Plan, so I don’t understand why this charge occurred.

I have also tried contacting support, but I haven’t been able to get any assistance. This situation is very frustrating, and I would appreciate a prompt explanation and refund if this charge was made in error.

3 replies

Jaycee Lewis
Figmate

Hey, ​@Jho Valiente 👋 I’m sorry that happened I located your support ticket (ID 1967612) and made sure its priority matches your urgency. I also flagged it to my internal team to get it reviewed. Thank you — Jaycee

Dastan Ozgeldi

Hey, ​@Jho Valiente 👋 I’m sorry that happened I located your support ticket (ID 1967612) and made sure its priority matches your urgency. I also flagged it to my internal team to get it reviewed. Thank you — Jaycee

Hi, ​@Jaycee Lewis I also got charged several days after canceling my subscription, can you please take a look?

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • June 20, 2026

Hi ​@Dastan Ozgeldi, Tom here — stepping in for ​@Jaycee Lewis today.

I checked with our Product Support team and didn't find an existing case for this, so I opened one on your behalf. We're not able to access or share billing specifics here on Figma Forum, but Product Support will reach out directly with more details and next steps.

Your case number is: 1972845.

In the meantime, some general context: What you're seeing may be a prorated charge. If any seats were added before your plan downgraded, they'd show up prorated on your last invoice. More on how that works: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Keep an eye on the email tied to your Figma account — that's where Product Support will follow up. 🙏🏻

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