Solved

I can't publish the plugin

Forum|Forum|2 years ago
July 11, 2024
13 replies
552 views

I developed a plugin for Figma and want to publish it, but when I try to publish, I get an error saying, “We detected a change to your account details. Please contact support@figma.com to publish this plugin.” I did change my account password (almost a week ago), BUT when I emailed the provided address (support@figma.com), they responded that since I have a free plan, they can’t help me. So, in order to help the Figma community by publishing a completely free plugin, I have to pay? I hardly even use Figma and don’t need a subscription.

Please resolve this issue and help me remove this error.

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Best answer by Gayani_S

Hey @Apployal, apologies for the inconvenience !

I’ve just located your support ticket. I am going to escalate this internally with the team, someone from support will be in touch with you soon! Of course you don’t have to upgrade to paid plan to get help with this, sorry again for the misunderstanding.

Thank you,
Gayani

Gayani_SAnswer

Community Support

Hey @Apployal, apologies for the inconvenience !

I’ve just located your support ticket. I am going to escalate this internally with the team, someone from support will be in touch with you soon! Of course you don’t have to upgrade to paid plan to get help with this, sorry again for the misunderstanding.

Thank you,
Gayani

ApployalAuthor

Hello @Gayani_S, thank you so much

B

Beink_Dream

Hello @Gayani_S, I’m currently encountering the same issue.
I sent an email to support@figma.com but received the same automatic reply.
Here’s my support ticket number: ticket #1067446 - https://help.figma.com/hc/requests/1067446
Would be grateful for a quick response, as this issue is blocking our product delivery.
Thank you!

Gayani_S

Community Support

Hey @Beink_Dream, apologies for the delayed response and thanks for reaching out!

I’ve just located your ticket and saw that it has been closed out by mistake. I am going to reopen it again, so someone from support should be in touch with you soon.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Vladislav_Brodsky

Hello @Gayani_S, I have the same problem.
I submitted an error message along with a screenshot via the widget in the Figma interface and also received an automatic response.
I hope for your help and support, I just finished updating my brand new plugin and this error is preventing it from being released.
Thank you!

Rohan_Singhvi

Hi @Gayani_S I’m encountering the same problem at Dualite. Please resolve that too. Sharing a screenshot too

Gayani_S

Community Support

Hey @Vladislav_Brodsky, apologies for the delayed response!

Can you please let me know if you were able to resolve the issue? I can see your ticket got closed out. I am able to reopen it for you and to escalate it with the team, if needed.

Thanks,
Gayani

Gayani_S

Community Support

Hey @Rohan_Singhvi, thank you for reaching out!

I’ve just created a support ticket on your behalf. Your ticket number is #1119899, for reference. Someone from support should be in touch with you soon.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime.

Thanks,
Gayani

Vladislav_Brodsky

Unfortunately I still have this problem, I would be grateful for help!

Vladislav_Brodsky

Hello @Gayani_S, Please resolve my issue too, i’m still waiting for help, i cant publish my brand-new free plugin to community. Thank you for your help 🙏

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