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Karl_Rydfors
June 2, 2021
Question

I can't open because WEBGL isn't supported?

  • June 2, 2021
  • 25 replies
  • 103207 views

How do I access the project when this comes up?
Uh oh… we can’t open that file

We can’t open this file because WebGL isn’t supported, or is disabled, in your browser. If your browser supports WebGL, check out this help article to find out how to enable it.

This topic has been closed for replies.

25 replies

Nomiki
January 21, 2023

Hi All

№1. Check your browsers for supports WebGL2 (and default, and all)
For example here: https://get.webgl.org/webgl2/

№2. If Chrome not rendering, go to adress: “chrome://flags”
Find stroke: “Choose ANGLE graphics backend” and find “OpenGL” then button “Relaunch”

№3. After that check №1 again. If work on test webgl supporting — restart Figma app and all ok.

In my situation №2 help well done with Chrome, But default browser was and now Firefox in system ))

Nik_Fewel
January 23, 2023

If you aren’t able to run WebGL in Chrome, make sure that you update to the most recent version of Chrome . If you are using the most recent version of Chrome and can’t access WebGL content, make sure that hardware acceleration is enabled in your Chrome settings.

May 31, 2023

Disable your “Intel UHD 730” driver from device manager and restart your PC, it will resolve your error, because the error with “Intel UHD 730” this particular integrated graphic card so if you disable your graphic card the glitch is not working anymore.

July 19, 2023

Enabling hardware acceleration on Chrome

October 18, 2023

Had this problem too, but after a quick panic attack I found out updating your browser helps. Go to the three dots in the top right > help > about google chrome and then there should be an update fuction.
Otherwise, plan B would be using any other browser and you should be able to just open it there.

Alexander_Engl1
February 18, 2024

For me this just came out of nothing, I was working for an hour on Figma, no updates on Browser or anything. Suddenly the screen went black and this issue came up. Windows 11- Chrome, all last versions

Gayani_S
Figmate
Community Support
February 19, 2024

Hey @Alexander_Engl1, did you also see the following error?

Can you check if you see the same error in the desktop app? Please go to https://get.webgl.org/ and check if it shows WebGL is enabled? If you do not see a spinning cube you can enable WebGL by following the link on that page that says ‘visit the support site for your browser.’

If you see the spinning cube there, can you go to https://webglreport.com/ and take a screenshot of both tabs for us (WebGL 1 & 2). Also let me know what Browser you have tested in?

Technical Troubleshooting Tips and Configure your browser for Figma cover our requirements in more depth.
Here are the links to our Help Center article:

Figma Learn - Help Center

Please let me know if helps!

February 25, 2024

Just upgrade your browser it will resolve.

Michal_Kuczek
March 3, 2024

Enabling this flag: #enable-webgl-draft-extensions solved the problem for me.

Mila_G
New Participant
April 5, 2024

This issue still is not solved for me. I have tried turning ON or OFF every setting specified across multiple post, Ive cleared the cache, hardware acceleration will NOT stay turned on, Ive done the webgl test and it says my 2021 M1 is compatible but its not turned on. Im on the latest chrome, Figma, and I just downloaded Sonoma. What’s worse, because I cannot turn webgl on I cant open any files to get to the setting that will allow links to only open in the app instead of the browser. Im completely stuck unless I use a different browser which I dont want to do. These and Abobe XD links randomly stopped working on chrome about a year ago. WHAT is the deal!?