Hi ​@Esther Feiken, Thanks for getting in touch about this!

I see you've already opened a support ticket with our team regarding this issue. Thanks for waiting, one of our specialists has responded and is ready to assist you.

Please review the email from the ticket and feel free to reply with any concerns or questions you may have.

Thanks again for reaching out!

In our experience, expect several days of downtime. We are in the exact same situation (“lesser designers and developers, we are no longer in need of an enterprise plan and want to change it into an organization plan”). We thought we had addressed the issue clearly and succinctly to Figma’s sales team. We are currently without access, not even read-only, and do not know when the issue will be rectified. Figma’s response so far is that they are unable help us, even though we have been in touch extensively. Their current explanation is that the communication is not with the original point of contact in our company (which is not possible to reestablish since that person is currently not actively working).

Thank you for your reply. In our case: it is now taken care off, but it took some time and many messages to get there. So my advice is: keep asking in several channels the same message.. If someone is not working at Figma any more, then someone else should pick up your case. But that is my humble opinion.