Here I mistakenly added a few annual seats, but I actually only need 12 annual seats. Later on, I received the payment bill, but I couldn’t find the operation entrance to remove those seats that are not applicable.
Don’t tell me anymore to solve the issue by changing permissions in the member list, it’s useless, as the additional annual seats are not being used by any members at all.
Best answer by Gayani_S
Hey @aGuang, thank you for reaching out! I’ve seen you’ve already reached out to our support team.
Our team has informed you, that you can only reduce the number of seats on your annual subscription during the 30-day window before your annual renewal.
On your next annual renewal you would be able to reduce seats. Our team has given you the dates for your next annual renewal in their response. Please take a look when you have a moment. We’ll also send you an email reminder at that time.
You can find more information on our Help Center article: https://help.figma.com/hc/en-us/articles/360039829894-Add-manage-or-renew-annual-subscriptions#renew.
Please let me know if this clears your questions, happy to answer further questions.
Hey @aGuang, thank you for reaching out! I’ve seen you’ve already reached out to our support team.
Our team has informed you, that you can only reduce the number of seats on your annual subscription during the 30-day window before your annual renewal.
On your next annual renewal you would be able to reduce seats. Our team has given you the dates for your next annual renewal in their response. Please take a look when you have a moment. We’ll also send you an email reminder at that time.
You can find more information on our Help Center article: https://help.figma.com/hc/en-us/articles/360039829894-Add-manage-or-renew-annual-subscriptions#renew.
Please let me know if this clears your questions, happy to answer further questions.
Hello, does this mean that the annual renewal fee will only be deducted for those who have full seats? I made a mistake and added extra annual seats, and he will deduct the fee today.
Hi @Jemmanew, thanks for reaching out! I understand how important it is to manage your billing effectively.
On annual subscriptions, adjustments like reducing seats can only be made during the before your renewal date. Figma will send any billing contacts a reminder 30 days before the renewal date. You can remove any members who no longer need access.
Currently, anyone with editing access (a “full seat”) is billed, and this applies to the remaining seats on your plan at renewal. I know it can be frustrating to have added extra seats by mistake, and I recommend reviewing your team setup before the renewal to ensure it aligns with your needs.
If you have additional questions or need help, feel free to let me know!
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