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January 20, 2023
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How do I find my invoices?

  • January 20, 2023
  • 35 replies
  • 36637 views

I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

    This topic has been closed for replies.
    Best answer by y_toku

    Hi there,

    Tanks for reaching out. According to the screenshot, it looks like a free plan. You don’t have a paid invoice with this account. Could you check if you’re logged into the right account?

    Generally, you can check an invoice as following:

    1. From the file browser, click Admin.
    2. Click the Billing tab.
    3. Find the invoice you want to download in the list. The most recent invoice is at the top.
    4. Click the View invoice link to open the invoice in Stripe.
    5. Click the View invoice details to view a detailed invoice.
    6. Click Download to save a copy of the invoice.
    Figma Learn - Help Center

    Hope it helps!

    Thanks,
    Toku

    35 replies

    Show previous replies
    itGetmore
    itGetmore
    New Member
    November 24, 2025

    Hello, 

    another canceled paid user trying to access their invoices here.

    Still no update? I have to go through with support request and providing all the data (payment date, amount, last digits of card etc.) just to get a single PDF file that I should have access to?

    Celine_
    Figmate
    Celine_
    Community Support
    November 24, 2025

    Hi there, thank you for sharing your feedback. Our team is aware of this issue, we’ve shared your request internally. 

    When a paid account is downgraded to the Free plan, invoices are no longer available directly in your dashboard. Our Support team can still provide past invoices, but they need to verify the account owner first (especially if the request isn’t coming from the email associated with the Figma account or if you no longer have access to it. This verification step is required to protect billing information.)

    Once the support team confirms your identity, they’ll be able to send the invoice PDF. Thank you for your understanding 🙏🏼

      Wirkkarl
      Wirkkarl
      Active Member
      April 8, 2026

      I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

      You should be able to find invoices under the billing section of your team settings in Figma. Sometimes they’re a bit hidden depending on permissions, so make sure you’re logged in with the right account.

        Samanta Červar
        Samanta Červar
        New Member
        June 23, 2026

        Hi there,

        I've been trying to obtain a copy of my invoice, but I understand that once a Professional Plan is cancelled, invoices are no longer accessible through the account.

        I also opened a support ticket regarding this issue, but unfortunately I haven't received any response for over 10 days now. #1967452

        At this point, I'm honestly wondering what a person needs to do to get a copy of an invoice around here.

        Could someone please assist me in obtaining the invoice? I need it for accounting purposes.

        Thank you in advance for your help.

        Kind regards,

        Celine_
        Figmate
        Celine_
        Community Support
        June 23, 2026

        Hey ​@Samanta Červar , thanks for reaching out and I'm sorry for the delay! We've been working through a higher volume of requests than usual.

        I've escalated your case internally and can confirm it has been assigned to an agent. They'll be in touch with you directly via your ticket #1967452 as soon as possible. Thanks so much for your patience! 🙏

        Update: The support agent has sent to you the invoice, please check your inbox when you can.
        I’ll go ahead and closed the topic here, thank you!

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