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ormonova97
ormonova97
January 18, 2024
Solved

Fix Launched: Could not initialize WebGL

  • January 18, 2024
  • 17 replies
  • 6284 views

Hello, I can’t open the program.
“Could not initialize WebGL
Make sure WebGL is enabled, or you might be using an unsupported configuration.
1.Check “Use Harware Acceleration when available. “ under Chrome - Setting - Advanced Settings
2. Refresh the page
Check the help pages at help.Figma
Click OK to go Back to files

I did everything that was written, but nothing worked out. Help me

This topic has been closed for replies.
Best answer by djv

Hey All, thank you for reaching out about this, and we appreciate your patience and understanding!

Our engineers believe they’ve identified the cause of this issue and reverted that change — we sincerely apologize for the trouble. Can you please refresh/restart and let us know if you continue to see this warning?

17 replies

Show previous replies
Ivan20
January 23, 2024

Everything is working! Thanks to the support for the help!

    Dohlaja_Sova
    January 26, 2024

    yes, it’s ok now, thank you

      djv
      Figmate
      djv
      Community Support
      January 26, 2024

      Happy to hear it’s working, @Ivan20 & @Dohlaja_Sova!

      Please let us know if you run into any further issues.

      Sofia_Ramos
      Sofia_Ramos
      March 27, 2024

      Hello, i have the same problem, using Figma online on Mac (chip M1). I tried differents ways to solve the problem, like checking if the “Override software rendering list” on google setting is enabled, and… it its. Please i need to access Figma, can anyone help me? Thanks.

      djv
      Figmate
      djv
      Community Support
      March 28, 2024

      Hey @Sofia_Ramos, sorry to hear you’ve been having trouble!

      This thread was associated with a service disruption that our engineers pushed a fix for. If the workarounds listed above haven’t helped, this might be a new issue.

      Please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

      Be sure to use your Figma account email, so our team can take a closer look at what’s happening.

      Pekka_Wallenius
      Pekka_Wallenius
      October 22, 2024

      For me a pending update in Firefox was causing the WebGL issues and restarting the browser solved it

        Gabi Griggio
        Gabi Griggio
        New Member
        January 8, 2026

        Olá, bom dia!

        Estou com mesmo problema, antes de aparecer a tela preta, aparece a mensagem de “Could not initialize WebGL”.

        Já  garanti que está habilitado no navegador a opção que é sugerida no modal e também fiz tudo que o usuário “Willian De Lima Buiz” tentou e nada funciona.

        A única coisa que funciona é desinstalar o Figma e instalar de novo. Aí ele funciona até a próxima inicialização do computador…

        Por favor me ajudem, está muito difícil de trabalhar assim!

         
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