Hello Friends of Figma
The problem: Webhooks are restricted at the bank.
(Webhooks are seen as a security risk and are not allowed due to security reaseons.)
We managed to get a exception for the webhooks in the Edge Browser.
HERE IS My real Problem:
When users open Figma in Firefox (mostly their default Browser) the webhooks are blocked and figma appears broken.
This is hindering the broad adoption of figma in my organization.
HOpe you can help me out.
Kind regards
Pavlos
I’m so confused. How are webhooks related to the browser? Webhooks are for sending requests from Figma to your server, not browser. And what does “Figma appears broken” mean and is it related to webhooks in any way?
Thank you for your swift reply, i will add a screenshot.
So you issue is not related to webhooks. It looks like you have firewall or some other security software preventing access to Figma. It’s probably only blocking Firefox browser or only allowing Edge to make requests. The only way to solve this would be to talk to your IT support team at the company so they lift this limitation and allow access to Figma.
I tried talking to our IT department,
They are only allowed to add a exception to the Edge Browser.
Couldn’t there be atleast a error message from Figma, that the connection is being blocked?
The way it is now figma looks broken because no error message appears.
That sounds like a good idea. Feel free to create a suggestion to display the error message (and link this thread for context) in the #product-ideas category so Figma team could take this into consideration.
Greetings,
I have same or similar issue. When I open Figma in Firefox the UI is broken. Some components are nor being rendered properly.
Firefox:
Firefox version 126.0 (The Latest at 05/16/24)
I have no firewall other than Windows Defender.
Hi @Arnaldo_Diaz, Thank you for getting in touch about your issue. Let’s see if we can sort this out together!
First off, could you please check if you see this issue in other browsers and Figma Desktop app too?
If you’re on your company network, please reach out to your IT admins and have them ensure *.Figma.com has been allow listed through all firewalls. You can find more details here: Adjust your network settings
If possible, please try connecting via a different network, such as a mobile hotspot, to see if these load?
If you are using any VPNs/firewall, could you try temporarily disabling these to check if these load?
Please also check our troubleshooting tips to ensure none of these issues may be blocking these from loading: Troubleshooting checklist
If you’ve tried everything above and still have trouble, it might be time to reach out to our support team here: https://help.figma.com/hc/en-us/requests/new
When you contact our support team, please include the following information
I hope this info helps!
Thanks again for reaching out.
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