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user608
user608
March 15, 2023
Solved

Files showing "You have unsaved changes" error since March 15th (mainly Ukrainian users)

Same problem. I can’t even open the file.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
March 17, 2023

Hi there! Sorry to hear you are having issues! We believe that these are ISP network issues, and that Figma is particularly susceptible to these issues because we use long-lived connections. We suggest reaching out to your ISP as other customers have reported that their ISP was able to fix the problem.

Our Tech quality team has been working with engineering to address this — we’d appreciate it if anyone who is experiencing this would fill out this form so we can grab some additional data: here
To protect your privacy, please do not post any personal info in response to this.

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47 replies

Andrei_Bondar
Andrei_Bondar
March 15, 2023

I have the issue " You have unsaved changes". I can open and sync any project but when I want to close this project, the dialogue keeps showing up. After making any changes to the project, the cloud icon and this message appear. It doesn’t matter through a browser or through a desktop application, the issue is the same.

    user608
    user608Author
    March 15, 2023

    I am from Ukraine and started working with a colleague from another country on one project. Due to incorrect synchronization of changes in one file, I am now unable to save changes in all my files.
    The only way to return the ability to edit is to work through a VPN from
    USA. All other methods, including reinstalling figma, do not work.
    How can I fix the error “You have unsaved changes” and work again without VPN?
    Screenshot 2023-03-15 213821

    Screenshot 2023-03-15 224735

    Screenshot 2023-03-15 224432

      Andrei_Bondar
      Andrei_Bondar
      March 15, 2023

      I’ve also tried:

      • changing account.
      • clearing the cache, and deleting the app.
      • adding the app to exclude windows brandmower.
        Nothing helps.
        Andrei_Bondar
        Andrei_Bondar
        March 15, 2023

        Ohh… You know… I checked with the mobile hotspot and everything works fine. I don’t use any VPN, just switch to the mobile hotspot and that’s it.
        Strange things…

        I let know support about it and if I’ll have some solution I resend the info to you.

          user608
          user608Author
          March 15, 2023

          Oh, it really works! But after reconnect to wi-fi i have 2 “me” person in file 😅

            user608
            user608Author
            March 16, 2023

            Next day, same problem. I can work or with VPN or with the mobile hotspot. Please someone fix this bug.

              familysilut
              March 16, 2023

              Добрый день) У меня проблема с сохранением изменений в Фигме. Была переустановлена десктопная версия, с закрытием всех проектов и новым входом в программу. Была попытка продолжить работу в браузере, но также выходило сообщение о не сохранении изменений. Пожалуйста, Помогите решить проблему

                akaluife
                March 16, 2023

                I am from Ukraine, and since yesterday evening I have not saved any changes either on my computer or in my browser. Reinstalling the application, checking for updates does not help!

                  dobzhansky.igor
                  dobzhansky.igor
                  March 16, 2023

                  I had a similar problem yesterday, and it still hasn’t been resolved. I’ve tried everything, but the figma still won’t let me work. I would really like this problem solved as soon as possible, as I don’t want to switch to other platforms for work

                    Alex_Gylin
                    Alex_Gylin
                    March 16, 2023

                    Такая же проблема, напишите как решите проблему

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