Figma prototype showing white spaces

I`ve encountered the same problem. White frames appear randomly and chaotically in, covering elements thus also interfering drastically the prototype presentation to the customers.
Tried seeing if there were any hidden frames with the outline function -found none.

I’m also having this issue, in Figma and in browsers. If I change the proto options to ‘fill screen’ sometimes the blank spaces fill in. If I resize my browser(when in ‘fill screen’ mode), the blank spaces fill in.

Have to present protos to C-Suite soon and am dreading this issue coming up.

Hey all,

Thanks for flagging. We’re currently investigating this issue with our engineering team. Would you be able to share the prototype file link with us pleas? If you’d prefer DM, please let me know. I’ll DM you.

Also, could you check if you can see prototype without logging in?

Thanks for your help!
Toku

@y_toku,
Thanks for a swift response.
Might I ask you to DM me ? Thanks!

Dasha

Thanks! I will DM shortly.

I am having this issue as well. (I have large sections of my project which are “whited” out) Layers aren’t behaving correctly either (I have a shape over an image with transparency, the transparency doesn’t show.)

@Joshua_Davis Since this was supposed to be fixed already, can you send more info?

• Is this happening when you try to view the prototype via web browser and desktop app?
• If you duplicate the file with the prototype you’re having issues with, does it run as expected, or is it still showing whited-out sections?
• If you’re on the desktop app – have you recently closed / reopened the app? Sounds weird to ask, but sometimes you won’t see changes if you don’t restart the app and/or your computer.

Thank you for your quick response!

• Situation is present during design and prototype- browser AND app

• Issue persists even when duplicated

• Closed, quit, and restarted app. Situation is still present. It’s as if there is a white shape layer over certain parts of the design. But there isn’t at all. The layers and information are still there though, they show in the layers menu. And they show up as outlines if I hit Shift+O to show outlines.