Figma Professional Team Account Limiting Users to 2 Active Logins — Need Help

여러 팀원이 아니라  개인이 멀티 디바이스로 테스트 하는 경우에도 세션 로그아웃이 되어서 굉장히 불편합니다. 버그인지 정책인지 알려주세요

We’re facing a similar issue since Tuesday as well, and when we confronted our account manager with it he wrote us that Figma “haven't historically enforced the Acceptable Use Policy with the same rigor we're applying now”, meaning that Figma changed the way it enforces its policy.

We’ve set a budget in advance for the annual subscription and the fact that Figma decided to change the way it enforces its policy in the middle of our contract, while not allowing us to adjust the number of seats we have or let us know in advance is problematic to say the least.

They way we see it is that If level of policy enforcement is decided on a whim and without notice, then it can be applied to pricing or account management terms as well. 

Alon

I guess they gotta bring that stock price up somehow lol

Hey ​@Celine_ , how many devices or session can be active or login at the same time with one account? 

Funny how it started at the same day they released their Q2 report, the one shown a massive spending on AI resulting in a 15% stock price drop

Thanks everyone for your feedback, we’ve shared it to our internal team as well.

​@Menghorng_Eng To clarify: there isn't a fixed number of sessions we enforce against. Figma looks at a range of signals that can indicate suspicious or unusual account activity, rather than a single concurrent-session limit. So this isn't a dial we can adjust for a specific account on request.

​@Celine_ I’ve been told this week from an official Figma rep that Figma “haven't historically enforced the Acceptable Use Policy with the same rigor we're applying now”, reffering to the change made last week. 

This means to me that Figma can adjust the way it enforces its policies mid-contract, and if it can do it with AUP, it can also do it with other terms and policies i.e. pricing, data, ip, etc. this is troublsome.

ah ok. I used to bounce between my two laptops depending on where I was. Looks like now Ill hve to log out and log in each time I switch to a new machine. 

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HI ​@Celine_ ,

I understand the Acceptable Use Policy, but the use cases of some people are different. One of our seats used to be logged in to 4 different company systems on the same IP, so any team member could access all the projects and previous data for various reasons. But that account keeps logging out now. Which is frustrating. Obviously, not paying $192 for 4 different accounts just for project access. 

On the other hand Claude works fine on the same IP on multiple devices. 

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They created the constraint out of the blue, just because they felt like it, and now are asking us to pay for it, without providing any real solutions. It’s a cynical abuse of power. We’re already testing other vendors, to make sure we’re ready when our contract ends. We can’t trust this kind of behavior,.