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Santosh_Goswami
September 4, 2023
Solved

Figma not accepting Indian credit card

  • September 4, 2023
  • 16 replies
  • 2166 views

Today (4th sept 2023) I want to purchase Figma plugin (html 2 design) pro plan, but while making payment Figma say"Figma community currently not accepting Indian and Russian credit card. But still I tried with 5 different credit card and always failed. Anyone has its solution

This topic has been closed for replies.
Best answer by Celine_

Hi @Santosh_Goswami ,
Sorry to hear this is happening!
We’ve rolled out a fix for the ongoing issue with Indian banks and credit cards. Please try to update/verify your billing as needed.

If you continue to run into any further issues please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

16 replies

Show previous replies
djv
Figmate
djv
Community Support
September 27, 2024

Hey @Figma20, sorry to hear this is happening!

It looks like you also reach out to support directly on ticket #1134431. We’ve found that payment issues like yours are common with credit cards issued by banks in India due to some security regulations, but they can be resolvable by a one-time verification step.

Please check your inbox for our support team’s response and next steps!

APURVA_SHASHANK
APURVA_SHASHANK
October 14, 2024

Same issue is coming with me also while payment the amount is coming is 0 and it says that wait for 24 hours for verification but it declines at last

y_toku
Figmate
y_toku
Community Support
October 14, 2024

Sorry to hear it’s happening on your account. Could you follow this please?

Karthick_Babu
Karthick_Babu
November 21, 2024

Hello !! I still dont see payment options in FIGMA with Indian currency. Is there other way to make payment using Indian net banking?

Narinder_Rana
Narinder_Rana
November 25, 2024

Same issue i am facing

WhatsApp Image 2024-11-24 at 17.59.35

y_toku
Figmate
y_toku
Community Support
November 26, 2024

Hi everyone,

We apologize for the inconvenience.

To be transparent, as the error message indicates, we’re currently unable to process payments for community resources using India-based credit cards. Our team is actively working on a solution, but we don’t have an estimated timeline yet.

For more details, you can refer to the following article:

Figma Learn - Help Center

Thank you for your patience.
Toku

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