Hi @Santosh_Goswami ,

Sorry to hear this is happening!

We’ve rolled out a fix for the ongoing issue with Indian banks and credit cards. Please try to update/verify your billing as needed.

If you continue to run into any further issues please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Am also facing the same issue trying to buy the autoflow plugin but its not working. getting the error “Figma community currently not accepting Indian credit card”

It’s December 5, and I am still facing the same issue.

Do you know if this was fixed?

Hi @Celine_Figma I am trying to make a payment for the Figma organisation now (12th Jan, 2024) through the Indian corporate card and looks like I am not allowed to do it. It says " Payment declined" though it has enough credit limit. Can you help me asap.

Hey @Subashis_Batabyal1 ,

You receive this notification because the card you are using is not currently supported by our payment system. This is due to a payment regulation in India that we’ve worked to be compliant within, however, we’ve determined your specific card type cannot be used.

At this time, I recommend that you try to complete the payment with a different credit card. If it’s still not working, please reach out to the support team here. Thank you!

Hi Celine,

We have been trying multiple credit cards but facing issues to make payments for Figma professional. I would like to know which Bank’s credit cards would be accepted by Figma.

Hi @rutuja ,

Sorry to hear you are having issues with payments! I’m afraid there isn’t a specific list of credit cards that will certainly work that we’re able to provide - I would recommend contacting your bank institute to clarify this.

It might be also because of 3D Secure, can you try checking your email for an email coming from Stripe? It will include a link to complete 3D Secure. This link will direct you to your bank’s website, where you can complete the additional verification steps. Once this process is complete, you can submit your payment.

Feel free to reach out directly the support team: here The support team can investigate further if it’s actually 3DS issue, and can also send you a direct payment link which seems to help sometimes. Thank you for your understanding!

Hi Celine

I have been trying multiple credit cards including debit cards but still facing the same issues while trying to purchase (today 01 aug 2024).

When will the problem be solved? Is their any other way to complete the payment procedure so that I could get access to the pro version?

Hey @Maitrayee_Chatterjee_Dona , sorry to hear you are also having issue with the payment. If the workaround mentioned above doesn’t help, please reach out directly to the support team. They can investigate further your case,here’s the form. Thank you!

I am facing the same problem even in Sept 2024. I purchased 1 month subscription though my India credit card which worked. But after that I am not able to renew my subscription. The amount is showing $0 when I am trying to pay, hence transactions are getting declined. I have tried with 4 different credit cards, all with International usage access, 1 debit card which has been used recently in other countries. I even try to buy a new subscription from 4 different email ids, but nothing worked.

Please help me. Is there any Paypal payment option?

Hey @Figma20, sorry to hear this is happening!

It looks like you also reach out to support directly on ticket #1134431. We’ve found that payment issues like yours are common with credit cards issued by banks in India due to some security regulations, but they can be resolvable by a one-time verification step.

Please check your inbox for our support team’s response and next steps!

Same issue is coming with me also while payment the amount is coming is 0 and it says that wait for 24 hours for verification but it declines at last

Sorry to hear it’s happening on your account. Could you follow this please?

Hello !! I still dont see payment options in FIGMA with Indian currency. Is there other way to make payment using Indian net banking?

Same issue i am facing

Hi everyone,

We apologize for the inconvenience.

To be transparent, as the error message indicates, we’re currently unable to process payments for community resources using India-based credit cards. Our team is actively working on a solution, but we don’t have an estimated timeline yet.

For more details, you can refer to the following article:

Thank you for your patience.

Toku