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ahmad_tabby
ahmad_tabby
New Member
Mar 29, 2022 3:07 PM UTC
Solved

Figma Mirror app doesn't render the design correctly

When using mirroring on my phone, the design doesn’t show properly. Sometimes there are missing elements, or elements that are not fully visible.

This happens even when I open Figma Mirror on my phone’s browser.

Here’s how my design shows up:

Frame 442

I’m using the Samsung Galaxy S22 Ultra. Already tried re-installing the app and clearing the cache.

    This topic has been closed for replies.
    John_L
    John_LSolution
    Figmate
    Mar 22, 2023 6:27 AM UTC

    Hi all,

    We’ve pushed a fix that we think may help with the S23 issues you’ve reported. Can you let us know if things seem to be better or if you are still having trouble?

    Thanks,
    John

    View in thread

    69 replies

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    lushnis
    lushnis
    Jun 29, 2022 4:06 AM UTC

    Sorry, I didn’t even know Figma Mirror is available through Figma Mirror until I saw your explanation, I always thought it was a standalone app. I tried Firefox and Samsung Browser and the problem is still the same.

    John_L
    Figmate
    John_L
    Figmate
    Jun 29, 2022 5:07 AM UTC

    Hi - Thanks for trying it out, that is very helpful information! Based on the issue it seems like it might be some subtle interaction with the hardware since it reproduces across different browser stacks as well. We are actively looking into reproducing this ourselves and will see if there are workarounds we can identify. The other thing I can think of is to see if this is something we can report to Samsung since it seems so specific to this device line.

    –John

    ahmad_tabby
    ahmad_tabbyAuthor
    New Member
    Jun 29, 2022 8:21 AM UTC

    Hi John,
    Thanks for your reply on this thread. I’ve made a screen recording for how one of my designs shows in Figma app, Figma mirror on chrome and Figma mirror on Firefox mobile browsers.

    Here’s how the actual design is:

    design

    Link to Figma file

    And here’s how it shows up on my S22 Ultra:

    If you notice, there’s different behavior on each app.

    Hope this helps.

    John_L
    Figmate
    John_L
    Figmate
    Jun 29, 2022 3:59 PM UTC

    Thanks for doing that ahmad_tabby, that is helpful information, thanks for taking the time to do that.

      Jonathan_Narvaez
      Jonathan_Narvaez
      Jun 29, 2022 5:01 PM UTC

      Man like John here to save the day!

      @John_L I actually have a support ticket open where I’ve added Support-Share@figma.com as an editor to a file. Would that be of any use to you?

      We’ve previously gone through the steps that you have recently suggested and were just waiting on updates.

      Brock_W
      Brock_W
      Jun 30, 2022 11:11 PM UTC

      Same Issue S22 Ultra

        TheQuatum
        TheQuatum
        Jul 5, 2022 5:03 AM UTC

        This issue is reproducible on all Snapdragon 8 Gen 1 devices. Regardless of device, Figma mirror does not render any content from devices with that chipset correctly.

        Have your team pick up an 8 Gen 1 device and it will happen every single time.

          John_L
          Figmate
          John_L
          Figmate
          Jul 6, 2022 3:51 PM UTC

          Thanks everyone for the info here. Update on our side – we’re getting one of these devices and looking to reproduce / see if there are any possible work arounds.

            evan_lightner
            evan_lightner
            Jul 15, 2022 10:06 PM UTC

            Same problem here folks. S22 ultra

            D119
            D119
            Jul 26, 2022 3:35 AM UTC

            Again here on S22 ultra.

            Seems this issue has been going on for a very long time.

            It’s particularly frustrating when sending prototypes to clients and cannot be sure what hardware they are using nor clear about what devices not to be reviewing on… shall we preface “The Figma protype may or may not display accurately on your device” Rather poor UX from experts in UX.

            Sending Figma teams ‘healing vibes’ to help fix and end the suffering… 🙂

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