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Michelle_Sch
Michelle_Sch
October 24, 2022
Question

Figma keeps saying I'm Offline

  • October 24, 2022
  • 41 replies
  • 16990 views

Figma keeps saying I’m offline and that it’s not syncing any changes, even when I have very fast and consistent internet connection (Zoom, Slack, CreativeCloud all work fine). And what’s strange is that it’s only for one project at a time. I have four different projects open and the others are syncing fine. And it’s not always the same project that has trouble syncing. Last week it was a different one that wasn’t syncing. Figma is up-to-date as well.

I have had this issue for a week now and it’s incredibly frustrating. Any solutions?

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    Celine_
    Figmate
    Celine_
    Community Support
    January 15, 2026

    Hey ​@sect , sorry to hear you are also encountering this issue.
    Can you please first try the steps I mentioned below?

    Hey Jess Daiger, thanks for flagging it and for sharing the screenshot!

    Here are few things you can try:

    • Is it happening on browser, desktop app or both? I’d recommend first to try force-quitting and reopening Figma to see if that helps.
    • Check this guide : What are the system requirements for Figma? Make sure your desktop app and browser are up to date.
      -  For browsers, update to the latest version and enable automatic updates when possible.
      -  For the desktop app, we recommend keeping the desktop app updated to the latest available version. If you are not on the latest version, you’ll see a message in-app if an update is available.

    • Are you using Figma on a work-managed device or network (VPN, firewall, etc.)?
      When you see the cloud icon with an “X,” it means Figma considers you offline — often because a connection is being blocked (for example, by a company VPN, proxy, or firewall). If that’s the case, try adjusting your settings as outlined here: Adjust your network settings, or reach out to your IT admin or ISP for help, as Toku mentioned.
      For issues that only affect one network, our ability to troubleshoot is limited since it would require access to your local setup.

    If none of these steps work, the best next step is to reach out to our support team so they can take a closer look what happens on your end.

    For others who are having similar issues,  please also reach out to our support via our Support Hub here:

    1. Go to the Support Hub
    2. Type your question
    3. Click Start Chat, and type ‘Report a bug’ .The chatbot will help you open an email case with our Support team.
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