Error uploading video: invalid video data

I too am having this error. My file has an alpha channel, and I am wondering if that is the issue based on the comments above. Has anyone been able to solve this? I can get .mp4’s to work, just can’t get a .mov with an alpha channel to do anything other than throw the error.

Hey @Jennifer_White1 , after checking internally, you are correct. The alpha channel encoding on this video can cause the error (we don’t currently support videos with transparency) . Can you try to export the video through Quicktime in the same mov format but without the transparency to see if it works.

Where you need to set a transparency on your videos, we’d suggest using a Luminance Mask plus a WebM format video which should work as expected (see Masks for instructions on how to use this feature). Hope this helps!
If you are still having issue, I’d recommend you to reach out to the support team by including a video you want to upload: here. Our team can try to replicate, thanks.

Has there been a solve for this? I’m on an Education team plan and trying to upload video into team file but still getting the same error.

I agree @Jennifer_White1. I’ve never had an issue adding a .mp4 or .mov to Figma until today when trying to add a .mov with alpha channel. This has to be the reason! Figma just isn’t providing users with enough information about their product and how to troubleshoot issues.

For anyone runs into this thread, don’t get into the conversational cul de sac, just export with H.264 or H265, or any Codec that does NOT support alpha channel. This solved the issue for me. Thanks ​@Jennifer_White1 and ​@Sean_H_Smith for pointing it out!

I upgraded to use the video feature for a very important meeting! Why is this not resolved if it’s included in professional.