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Hey everyone!


I recently was shared a file to edit within my team and I was able to edit and view without any issues. However after a week or so when I try to jump back into these files it is now requiring me to verify that I am a student or educator. I’m unable to do this because I am neither and if I can’t do it then I am unable to edit the file. Other members of my team are not experiencing this issue.


Is there any solution in order for me to be able to edit these files again without verification? Does it have something to do with the owners permission of the file?

Same issues here. I hope to get a solution with this issue

Hi there, Thank you for getting in touch with us, and I totally understand that this can be frustrating.


If the file you’re working on is living in an Education team, you’ll need to verify your education status. For an Education team, it’s required that all users verify their education status to be able to edit files.


Unfortunately, it isn’t possible to combine paid members on the Professional plan with free members on the Education plan within the same team. The Education plan is team-specific, not account-wide. You can find more information about this at Verifying education status.


One possible solution would be to consider removing the education status from the education team. If this sounds like a good fit for your needs, the team owner or admin has to reach out to our support team directly by submitting a ticket.


Thank you once more for bringing this to our attention!

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