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Hello Everyone,


I have my school email from The New School. I used this to set up a Figma educational account, and things have been going great.


My Issue: I have now graduated and been hired, and people who wish to view or edit my Figma project have to verify their account. This is an issue, of course, because users who wish to collaborate with me need to verify with The New School, but they are, of course, outside their system.


My Question: Should I download these files and migrate to a new non-educational account, or is there a workaround for my current educational account so others can access it without education verification?


Thank you!

Hey @Chase_Haynes! Happy to help – so our support team should have to ability to change the status of your account out of education so you can switch to a standard professional plan. I think that will address this for you overall.


I saw you filed a ticket that got closed – I’ll actually get another one drawn up for you and escalated on the support side, so someone will reach out to get that situated for you.


I’m going to run that now, so you should see a new case come to you via email shortly – for reference, your new case number should be 1077025.


Let me know if you don’t get that email – it’s being directed to the current email listed on your account 😃

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