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andrej.andrej
andrej.andrej
July 22, 2024
Solved

Drafts just disappeared

  • July 22, 2024
  • 14 replies
  • 939 views

Hi! Similar to the experience of some fellow Figma users as written here: My drafts just disappeared
today my drafts just disappeared, without having the “Drafts to move” section… I would reply within that topic but it’s locked. What should I do, how can I recover the drafts?

This topic has been closed for replies.
Best answer by Gayani_S

Hey @Alisa_Solonskaja, thanks for sharing the links. I’ve removed them from your message.

After looking into it, I found that the team “Диплом” was deleted. It seems you previously had “Can edit” permissions for that team. Please reach out to the team owner, Elena, to request the restoration of the team.

On the Professional plan, only the team owner can restore a deleted team.

Keep in mind that the team owner or admin has 28 days from the date of deletion to restore it. After that period, the team’s files and projects will be permanently deleted and cannot be recovered.

If needed, you can share the Help Center article with the team owner for instructions on how to restore the team.

Let me know if there is anything else I can help with!

14 replies

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Gayani_S
Figmate
Gayani_SAnswer
Community Support
September 27, 2024

Hey @Alisa_Solonskaja, thanks for sharing the links. I’ve removed them from your message.

After looking into it, I found that the team “Диплом” was deleted. It seems you previously had “Can edit” permissions for that team. Please reach out to the team owner, Elena, to request the restoration of the team.

On the Professional plan, only the team owner can restore a deleted team.

Keep in mind that the team owner or admin has 28 days from the date of deletion to restore it. After that period, the team’s files and projects will be permanently deleted and cannot be recovered.

If needed, you can share the Help Center article with the team owner for instructions on how to restore the team.

Let me know if there is anything else I can help with!

    Alisa_Solonskaja
    Alisa_Solonskaja
    New Member
    September 27, 2024

    Gayani, thank you very much! It helped! 🙏 🙏 🙏 😭 I am so happy 🥰

      Karolina_Burzak
      Karolina_Burzak
      November 8, 2024

      Hi i have big problems with my Figma drafts.
      Today, after turning on the application, 90% of my drafts disappeared. They cannot be found and are not in the basket. The remaining files open only in developer mode. I have already updated the application, cleared the cache and nothing helped. Tell me, is it possible to get it back somehow? HELP please.

      Gayani_S
      Figmate
      Gayani_S
      Community Support
      November 13, 2024

      Hey @Karolina_Burzak, thank you for reaching out!

      I understand how worrying it can be to lose track of your files.

      To cover some grounds, please check if:

      • The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
      • The file may have been moved by a teammate who was also on that file
      • You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.

      Just to clarify, with the recent change we made, the contents of the side bar view will now depend on the team you’ve selected in the drop down.

      Could you double-check the team picker in the side bar and see if you can locate all your teams there?

      Screenshot 2024-08-08 at 11.56.36

      Can you also please check in the “Deleted” section of your “Drafts to Move” folder:

      AD_4nXf3ORx0_2x-CXKUoQMTj4McpyZXD2iSbB1BvdYYA72mdcCuN_zXtmBW21wa9VEUiVgXZ_1_5W1PBUPBnP7HvW2M7cZMKqyRidW8IPlc9otNP_1E-opJkMRGKgutQ50t6nywi0eOlh0V7kX62iwN4UTEs_lP

      Do you happen to have any file links of those missing drafts?
      You may be able to find the URL from:

      • Your web browser’s history.
      • Any past conversations where you might have shared the file with colleagues.
      • The ‘File > Recently Closed’ menu if you are using the desktop app.

      To better assist you with this issue providing the URL(s) of the missing drafts would be incredibly helpful for further investigation.

      I appreciate your help, and I’ll do my best to get this resolved quickly!

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