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Ruru
Ruru
Apr 12, 2022 2:57 PM UTC
Question

Do not receive verification email

My colleagues wait the verification email for new account for over 1week. And checked it in the inbox and junk, but still don’t receive it

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    15 replies

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    Chun_Hou
    Sep 4, 2023 8:11 AM UTC

    We are getting the same issue now, I’ve sent an email to support@figma.com. See if they can help

      Maria100
      Dec 13, 2023 8:32 PM UTC

      Hey did it ever work out for you ?

      TJ15
      TJ15
      Jan 18, 2024 10:17 PM UTC

      This is still happening for us. Do they not want our money? Wanted to open up an org account for the company I work for $$$.

      Ben_Edwards
      Ben_Edwards
      New Member
      Mar 2, 2025 2:03 AM UTC

      Sometimes I really with Adobe had acquired Figma. Their user and pricing plan models are unnecessarily convoluted and just dumb. 

      kevin.r
      kevin.r
      New Member
      May 6, 2025 8:30 AM UTC

      Hello guys,

       

      just figure it out, it’s because you have an alias, which is common on organization.

      Solution : Send an email to support@figma.com, wait for the automatic reply and look the email address in the mail that is your REAL address, and just use this to create your figma account 👌 

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