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Ruru
Apr 12, 2022 2:57 PM UTC
Question

Do not receive verification email

My colleagues wait the verification email for new account for over 1week. And checked it in the inbox and junk, but still don’t receive it

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15 replies

syuan
Jul 11, 2022 12:04 PM UTC

same for me. Sent emails several times but nothing happens

Cleo_McMichael
Jul 18, 2022 9:11 PM UTC

Same for me. I have to invite them directly to the file in order for them to get access.

Behi_Shamsai
Jul 19, 2022 4:31 PM UTC

Same for me. I cannot validate accounts.

Asla_Yuye
Jul 21, 2022 1:50 PM UTC

Same here, a colleague of mine has been waiting for a verification email for hours, nothing in inbox or junk folder.

Sander2
Aug 12, 2022 11:34 AM UTC

same issue here. checked junk folder. Checked if I mistyped email. Tried a different email address (hotmail) and then I did receive the verification email instantly. My business email address is an MS outlook address.

Account
Oct 6, 2022 10:26 AM UTC

Any resolution to this issue?

Me11
Oct 18, 2022 2:48 PM UTC

Same for me. It always show ‘Email sent’ quick snap message after clicking on the “Let’s resend it” link but then no more emails sent.

Sheikh_Jubayer
Nov 8, 2022 1:50 PM UTC

same for me . i always click on the" let’s resend it " but i don’t get any email verification button and email from Figma . what I do now ? please suggest me .

Fernando_Lema
May 15, 2023 7:55 PM UTC

Same here.
My client can’t create a figma account, he has microsoft teams.
He enters his email and password and the finish setup email is not being sent to his account (it is not in junk mail)

May 31, 2023 11:14 PM UTC

I got mine fixed! I had to reach out to support explaining the issue. They were able to fix it on their end. They said “It looks like your email address rejected one of our past messages, and this has led to us putting a hold on sending you future messages.” They removed the hold and it worked immediately. Hope this helps! Email them at support@figma.com