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Question

Do not receive verification email


Ruru

My colleagues wait the verification email for new account for over 1week. And checked it in the inbox and junk, but still don’t receive it

15 replies

syuan
  • 1 reply
  • July 11, 2022

same for me. Sent emails several times but nothing happens


Cleo_McMichael

Same for me. I have to invite them directly to the file in order for them to get access.


Behi_Shamsai

Same for me. I cannot validate accounts.


Asla_Yuye

Same here, a colleague of mine has been waiting for a verification email for hours, nothing in inbox or junk folder.


Sander2
  • 1 reply
  • August 12, 2022

same issue here. checked junk folder. Checked if I mistyped email. Tried a different email address (hotmail) and then I did receive the verification email instantly. My business email address is an MS outlook address.


Account
  • 1 reply
  • October 6, 2022

Any resolution to this issue?


Me11
  • 1 reply
  • October 18, 2022

Same for me. It always show ‘Email sent’ quick snap message after clicking on the “Let’s resend it” link but then no more emails sent.


Sheikh_Jubayer

same for me . i always click on the" let’s resend it " but i don’t get any email verification button and email from Figma . what I do now ? please suggest me .


Fernando_Lema

Same here.
My client can’t create a figma account, he has microsoft teams.
He enters his email and password and the finish setup email is not being sent to his account (it is not in junk mail)


I got mine fixed! I had to reach out to support explaining the issue. They were able to fix it on their end. They said “It looks like your email address rejected one of our past messages, and this has led to us putting a hold on sending you future messages.” They removed the hold and it worked immediately. Hope this helps! Email them at support@figma.com


  • 1 reply
  • September 4, 2023

We are getting the same issue now, I’ve sent an email to support@figma.com. See if they can help


  • 1 reply
  • December 13, 2023

Hey did it ever work out for you ?


TJ15
  • 1 reply
  • January 18, 2024

This is still happening for us. Do they not want our money? Wanted to open up an org account for the company I work for $$$.


Ben_Edwards
  • New Member
  • 1 reply
  • March 2, 2025

Sometimes I really with Adobe had acquired Figma. Their user and pricing plan models are unnecessarily convoluted and just dumb. 


kevin.r
  • New Member
  • 1 reply
  • May 6, 2025

Hello guys,

 

just figure it out, it’s because you have an alias, which is common on organization.

Solution : Send an email to support@figma.com, wait for the automatic reply and look the email address in the mail that is your REAL address, and just use this to create your figma account 👌 


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