Hello @saturdaygrace, Thank you for reaching out about this!

I appreciate you taking the time to troubleshoot. Did connecting to a mobile hotspot resolve the connection error for both the browser version and the desktop app?

In most cases, connection errors like this occur when a network security application, such as a VPN, is blocking traffic to our server.

Could you also please check if you have added our domain (*.Figma.com) to the safe lists in your network security applications? You can refer to the following guide:

• Troubleshooting checklist


• Adjust your network settings

If you are on a shared network or managed device, please seek assistance from your IT administrators.

Also, if you are using the desktop app behind a firewall, proxy, or VPN, you will encounter a Connection Error message. You can refer to this guide: Connection or server error 403

If you’re not connecting through any network security apps, I’d appreciate if you can check if you’re able to load Figma in a different supported browser than you usually use?

Alternatively, we have some additional steps you can try to troubleshoot the issue:

1. Restart your router: Sometimes, simply restarting your router can resolve connection issues. To do this, unplug your router from the power outlet and wait a few seconds before plugging it back in.


2. Restore your Firewall to its default settings. This has helped many others in the past.


3. Flush your DNS cache: Flushing your DNS cache can help resolve issues with your internet connection.


4. Check if there are any issues with your browser. You can try using a different browser to see if the issue persists. You can also try clearing your browser cache and cookies.


5. Check for any browser extensions or plugins that may be causing the issue and try disabling them.


6. Check if there are any issues with your antivirus or firewall software. You can try temporarily disabling these programs to see if they are causing the issues as well

I hope this information helps! If none of these solutions work, I suggest reaching out to our support team for further assistance at:https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

When submitting the form, please include the following details:

• Your Figma account email


• Steps you have taken to troubleshoot


• Export console logs - if the issue with a browser version


• Download Figma desktop app debug logs - If the issue with the desktop app

Thanks for your assistance.

Thanks for answer!

The problem is solved.

I’ve rebooted my router and that helped. I guess.

In my case resetting Firewall and cleaning cache had no result