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Allie_Goodson
New Participant
Dec 3, 2024 5:37 PM UTC
Solved

Comments are gone

Comments just disappeared on a file for us. Has there been any resolution?

This topic has been closed for replies.
djv
djvSolution
Community Support
Dec 4, 2024 10:56 PM UTC

Hey All,

@Gwen3 is correct! We launched a fix for the service disruption yesterday. Please refresh your tabs/clear your cache and your comments should be restored.

Please let us know if you run into any further issues.

22 replies

Jack39
Dec 3, 2024 5:58 PM UTC

Experiencing the same issue

djv
Figmate
Community Support
Dec 3, 2024 5:59 PM UTC

Hey @Allie_Goodson and @Jack39, sorry for the trouble!

This is due to a current service disruption that our team is investigating: https://status.figma.com/

We’ll provide an update as soon as we can.

Caroline25
Dec 3, 2024 6:04 PM UTC

We are also experiencing this issue.

Drew_Cain
New Participant
Dec 3, 2024 6:09 PM UTC

SAME HERE – all comments have vanished both online and in app and they aren’t in the history either. This is NOT OK!

Doug2
New Participant
Dec 3, 2024 6:10 PM UTC

Having this issue too.

Sierra_Dugan
Dec 3, 2024 6:15 PM UTC

Comments have gone missing… anyway to fix this? Have checked to make sure they’re visible and have restarted my app. It is happening to my entire team.

Tomas_Biheler
Dec 3, 2024 6:15 PM UTC

Experiencing this issue too, even after disabling ad-block and clearing cookies with up to date Chrome.

Agata1
Dec 3, 2024 6:15 PM UTC

I have the same issue 😦

Agata1
Dec 3, 2024 6:15 PM UTC

I have the same issue

Krayer_Lisa
Dec 3, 2024 6:17 PM UTC

I’m having this same issue - i’m seeing a lot of comments in the last few minutes. Is this a system wide error?