Comments are gone

Experiencing the same issue

Hey @Allie_Goodson and @Jack39, sorry for the trouble!

This is due to a current service disruption that our team is investigating: https://status.figma.com/

We’ll provide an update as soon as we can.

We are also experiencing this issue.

SAME HERE – all comments have vanished both online and in app and they aren’t in the history either. This is NOT OK!

Having this issue too.

Comments have gone missing… anyway to fix this? Have checked to make sure they’re visible and have restarted my app. It is happening to my entire team.

Experiencing this issue too, even after disabling ad-block and clearing cookies with up to date Chrome.

I have the same issue 😦

I have the same issue

I’m having this same issue - i’m seeing a lot of comments in the last few minutes. Is this a system wide error?

Yes, as mentioned above - this is a service disruption that we’re already investigating.

The comments in my Figma document all randomly disappeared. I looked through the resolved comments, but it appears the comments are deleted entirely. How can I resolve this?

An hour ago my Figma app updated, and all of my comments are gone. I’ve tried reseting it, opening Figma from the browser even tried opening it from a windows, mac, and iPhone, but i cannot see my comments anywhere, is somebody experiencing the same issue and is there a way to resolve it?

Same thing happened to me. All comments just disappeared and Figma was unusable – and I was on a conference call with all the major stakeholders presenting when everything went down. About 3 minutes ago comments re-appeared, but not before they’d made me look incompetent on a call with the entire executive team.

Same issue. All comments have vanished

Same here, in December 2024. Added comments in the file previously, today I see none of them. I try adding more, and as soon as I add one, it disppears. Reloading All brought them back.

Mine have now be restored

I cleared my cache in Figma and that did the trick for me. Hopefully this helps!

Just go to help and type “cache” and it should be the first option.

I am facing the same issue both and desktop and browser, I cleared the cache but still I am unable to see new comments on my canvas

Hey ​@farha tarique , thanks for flagging this.
This looks odd, I’ve gone ahead to submit a bug report on your behalf so the support team can investigate it further. You should have received my email, please check your inbox.
For your reference, your ticket number is #1236596.
Please reply directly to the support ticket and provide as many details as possible (please include a link to the file, and share it with support-share@figma.com, so we can take a closer look, and share screenshots when you encounter the issue). This will help our team to better visualise your issue and try to replicate it. Thank you!

I still experiencing this today, 13 May 2025. 
Comments dissapear. 

My fix at the moment - close the Figma file tab and reopen. 
Note - your comments will likely still disappear again at some stage.